Hospitality Business Management

Assiniboine's two-year Hospitality Business Management program provides graduates with a solid foundation in hospitality and business. Students may choose to exit after one year of study and graduate with a Hospitality and Events Operation certificate.
 

Program Learning Outcomes 

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Employ food and beverage management skills and principles in the delivery of hospitality operations.
• Apply relationship management skills and product knowledge to promote and sell hospitality services, products, and guest experiences.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
• Use appropriate technologies to manage and enhance the quality and delivery of hospitality services and products.
• Show a continual desire to keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
• Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment. 
• Respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.
• Use interpersonal communication skills in order to collaborate with co-workers and clients in the hospitality workplace in written, spoken, and visual formats as necessary for hospitality operations.
• Support the business management of a variety of hospitality operations to foster an engaging work environment that reflects service excellence.
• Contribute to the development of marketing strategies and plans that promote the successful operation of a hospitality service business.
• Support human resources operations including planning, recruitment and selection, and performance management.
• Use graphic design, internet, and web fundamentals to support marketing initiatives and develop a web presence.  

Examples of what jobs graduates can do: 

• Hospitality Business Management graduates are prepared for a variety of positions, from entry-level to management, in the hospitality and event operations industry. 

Success Factors 

You might be a good fit for this program if you would enjoy: 

• A two-year diploma leading to employment in a service industry, with ability to advance into supervisorial or managerial positions.
• Developing business acumen in financial management, strategic planning, marketing strategies, and organizational skills to drive success.
• Leadership roles that require team management, conflict resolution, and communication skills.
• Being outgoing and having a lot of social interaction with others, including guests and patrons.
• Finding satisfaction in providing a high level of customer service.
• Working in a fast-paced environment.
• Being part of the restaurant, hotel, tourism, and attractions environment. 

The industry and program environment require individuals to: 

• Work in shifts, schedules, and conditions that are unique to the industry.
• Be outgoing and people oriented.
• Resolve conflict and meet customer concerns or needs.
• Be reliable, punctual, and regularly attend work.
• Listen to directions and act on them accordingly.
• Have physical strength and stamina as well as mobility and motor skills to undertake the required tasks.