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Student Resources & FAQs

This page is continually being updated as new resources, FAQs, and information becomes available. For official college communications, students should check and refer to their Assiniboine email. Instructors, program officials and the college will be communicating through this channel.

General FAQs

What should I do if I need to self-isolate due to COVID exposure/possible exposure and I have classes on campus?

Please stay in communication with your instructors and program chairperson to keep them up-to-date on your absence from in-person classes and your anticipated return. Students remain responsible for catching up on classes they miss and staying on top of assignments. At this time, we are not requiring students to provide a doctor’s note, as we do not want to overwhelm the health system as it responds to heightened pressures due to COVID-19.

Do I still need to log in to Moodle for my courses?

Yes. Moodle is a resource that instructors use to share resources, information, collect assignments, and support the students. You will receive further information from your instructors or your School about the specifics of your program's courses in Moodle, which may vary.

Why does my MyACC schedule differ from the information that the School has emailed me?

As we reorganize room assignments and courses, there may be some delays in updates to your schedule on MyACC. These should be resolved by mid-September. In the meantime, please follow the orientation and onboarding instructions provided by email from the School.

College Resources for Students

Help with Moodle

Using Moodle may be new and in some cases feel challenging for you. See the following resources available to make this transition as easy as possible for you.

Within Moodle, you can find resources to help get you started and learn the basics, by following these steps:

  1. Log into Moodle
  2. From the top left corner of your dashboard screen, click the HELP menu
  3. Click the 'New to Moodle?' option
  4. Access the three short introductory videos to help you get started

The college has also established a support team, who you can reach out to with any questions or concerns you have regarding Moodle. Please phone our new Moodle hotline or contact the Moodle support team for assistance.

1-833-228-0002 between 9 a.m. and 4 p.m., Monday to Friday or moodle@assiniboine.net.

What services from the Learning Curve are available?

Use the following link to book appointments with Learning Curve staff for help with assignments, math, learning strategies, and more: https://acclearningcurve.as.me/schedule.php

Learning Curve services will prioritize support for accommodated students.

Learning support services will be available in a distance/in-person format.

  • One-to-one interactions with students will be facilitated through in-person, Zoom, Microsoft Teams or Skype for Business. We are also able to meet with students via phone calls, or provide feedback on an assignment via email.
  • Group sessions can be facilitated through Zoom, or any other classroom delivery tool selected by the College.
  • Microsoft Outlook and Acuity will continue to be utilized to manage calendars and appointments for Learning Curve staff. These links are already built into Moodle.

If you have questions please contact the Learning Curve directly.

For more on academic integrity, including how to avoid academic misconduct including plagiarism and cheating, talk to your instructor or email the ACC Library at seelandjl@assiniboine.net

What services from the Library are available?

Online help is available Monday to Friday, 8 a.m. to 4:30 p.m. fill out a Help Request form and our Library team will provide assistance.

Library items may be borrowed at this time and can be requested through our Library Materials Request form. For information on how to return library items, view our Returning Library Items During COVID-19 page.

What services from the Disability and Accommodation Services are available?

Lynn Andrews
Student Accessibility Coordinator
Email: andrewsl@assiniboine.net
Call: 204.725.8700 ext. 6052

  • Required documents and forms can be scanned and emailed, or faxed, to Lynn Andrews or your student success advisor
  • Accessibility and disability services will work in collaboration with the Learning Curve and Test Center to continue providing supports to ADS students
  • One-to-one interactions with students will be facilitated through Skype for Business or Zoom. This allows desktop sharing, and is easily accessible to all students through their Microsoft Office 365 account.
  • Advisors will provide ADS services through Skype, Zoom, phone, email or in person
What services from the Student Success Advisors are available?

Advisors will use your official ACC email account to provide information and recourses of your academic success. Please remember to check it often.

Advisors are experienced with Zoom and will be able to provide services through Zoom, phone, or email. See Student Advising for your Student Success Advisor's contact information.

What services from the Registrar’s Office are available?

Full services continue to be available.

The Registrar’s Office continues to promote a variety of online services to encourage physical distancing.

Current students should continue to use MyACC for online access to services, including:

  • view grade information
  • view program evaluation
  • request and pay for an official transcript
  • request and pay for a Confirmation of Enrolment letter
  • see your tuition balance
  • make a payment (MasterCard, Visa or Visa Debit)
  • view/re-print receipts
  • obtain your Student Tax Information (T2202/T4A/T4 as applicable)

Please email:

If you have questions or concerns related to financial aid or awards, please contact the Financial Aid & Awards Office.

For new students, wanting to apply for programs scheduled for the 2021-22 academic year, please visit www.assiniboine.net/applynow to apply online.

How do I use remote desktop to access my college files?

Remote Desktop allows staff and students to access college resources while off campus. Remote Desktop offers basic connectivity; staff and students can access files remotely, check email and access other college resources as if they were on campus. An internet connection is required - high speed internet works best.

Depending on the device and browser you use, there are different instructions:

What Information Technology (IT) Services are available?

In response to the COVID-19 pandemic and the shift from face-to-face to alternative formats of course delivery, the college’s Information Technology Services (ITS) department is outlining tools to support students and staff. The ITS department can be reached for support in a variety of ways during this time.

  • Through the online portal: The primary means of receiving support will be via the ITS Support Portal, found here at https://itservicedesk.assiniboine.net. From this website, you can view ‘how to guides’ and submit service tickets if the guides do not answer your questions. If you do need to submit a service ticket to receive help from an ITS staff member, you simply click the blue button labelled “Open a New Ticket” and sign in with your college network account. This portal also includes an overview of system status, which can be helpful to determine if there are temporary issue on the college’s end that are being fixed.
  • By E-mail: We can also be reached via email ITServiceDesk@Assiniboine.net.
  • By Phone: Call 204.725.8700 ext 6765 or toll-free (inside Canada) at 1.800.862.6307 ext 6765

The ITS department currently provides support during the hours of 8 a.m. to 4 p.m., Monday through Friday. Help tickets though the online portal, emails, and voicemail messages received after 4 p.m. will be addressed during the next business day.

Are there wellness supports available to me?

As an additional wellness support for all Assiniboine students, the Students' Association has developed the I.M. Well Student Assistance Program, effective immediately.

The I.M. Well Student Assistance Program (SAP for short) is a free, confidential counselling service that is available to all Assiniboine students and their immediate family members with supports such as counselling, financial consulting, legal consulting, and life coaching, and more! It can be accessed for any issue, no matter how large or small.

Accessing the Student Assistance Program is incredibly easy, and can be done in a number of ways:

  • Telephone:Call toll-free at 1-877-554-6935.
  • Website:Check out our website for more information about this program by visiting accstudents.com/sap. To access the SAP directly online, click here to be brought to the SAP.
  • iAspiria Mobile App: Search for the ‘iAspiria’ app on your Apple or Android Once downloaded, just enter ACCSA as your login, select ‘student’, and you will have full access to all the resources and contacts you need.

All questions and issues related to the Student Assistance Program can be directed to ACCSA staff at accsa@assiniboine.net.

I can’t see my schedule in MyACC, what do I do?

Check that you received your 2021-22 registration email from the Registrar’s Office. If you are a new student and didn’t get an email, please email your name, program and student ID to admissions@assiniboine.net to check on the status of your application.

You must have been accepted to a program and paid the non-refundable tuition deposit before we can register you into your 2021-22 classes. If you are a returning student and didn’t get an email, please email your name, program and student ID to registration@assiniboine.net to check on the status of your registration.

Any student needing to repeat year one courses, or not taking a complete year two course load, must meet with their Student Success Advisor to create a specialized timetable before we can register you into your 2021-22 classes. Please note that any outstanding balance on your student account from a prior term must be paid in full before we can register you into your 2021-22 classes.

Is there someone I can talk to about planning my academic year?

You’re best to contact your school office to make an appointment with your academic Chair or your Student Success Advisor. If you need the contact information for your school, visit assiniboine.net/programs and select your program from the list.

There is a College Foundations course showing on my schedule, what is this course?

The College Foundation course is part of your program at Assiniboine Community College. The course provides an introduction and orientation to higher learning, learning strategies and provides an opportunity for students to develop a plan for academic success. This is a required course for new students.

What parking options are available to me for parking on campus?

Paid, term-to-term student parking is available at the Victoria Avenue East campus in Brandon and at Parkland Campus in Dauphin. Parking at other campuses is available to students. Please visit assiniboine.net/parking for details for each location.