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Student Resources

Updates made to this page
  • Friday, March 27: Added FAQ detailing wellness supports for students.
  • Tuesday, March 24: Updated page content to reflect closure of remaining campuses end of day Friday, March 27.
  • Monday, March 23 at 3:09 p.m.: Amended answer to FAQ 'What services from the Library are available?'
  • Monday, March 23 at 1:35 p.m.: Added contact information for all Student Success Advisors (SSAs) to SSA FAQ.
  • Friday, March 20 at 10:30 a.m.: Added Moodle support hotline information to Moodle FAQ. Added Parking FAQ.
  • Thursday, March 19 at 6 p.m.: Added FAQ about bookstore resources.
  • Wednesday, March 18 at 5:20 p.m.: updated page to note planned closure of North Hill campus and Adult Collegiate after Friday, March 20.
  • Wednesday, March 18 at 3:10 p.m.: updated FAQ to include information about voluntary withdrawal from courses.
  • Wednesday, March 18 at 11:30 a.m.: Included current campus hours, included social distancing capacity for Library, update hours for Test Centre March 18-21. 
  • Wednesday, March 18 at 7:50 a.m.: Added FAQ with information on how to contact IT helpdesk.
  • Tuesday, March 17 at 4:45 p.m: Added FAQ with information on how to access remote desktop.
  • Tuesday, March 17: Page updated at 3 p.m.
  • Tuesday, March 17: Page updated at 1 p.m. 
  • Monday, March 16: Page published

Academic Continuity: Keep Learning

This page is continually being updated as new resources and information are available. This webpage is the primary mechanism for communicating college-wide information to students and we will make frequent updates here. For official college communications, students should check and refer to their Assiniboine email. Instructors, program officials and the college will be communicating through this channel.

Campuses: Student Access

  • Assiniboine Community College will close its Adult Collegiate and North Hill campus at the end of Friday, March 20. The Victoria Avenue East, Parkland, and Winnipeg campuses will all be closed to students at the end of day Friday, March 27. All campuses will remain closed to students until further notice. 

  • You will be permitted to come on campus if you have a specific need that is approved by a student success advisor (SSA). They will notify security that you are allowed on campus for that specific need at a pre-determined time and date. Under the FAQ section on this webpage, you can find a list of all SSAs ("What services from the Student Success Advisors are available?")

  • The college will support those students who need a laptop in order to complete coursework. You should contact your program chair or student success advisor and they will assist you.


How are we pivoting to distance learning?


Instructors will be communicating with you directly. They will tell you about changes that are coming and what the expectations are for checking your official ACC email or Moodle, and/or whatever other system your program uses.

Faculty are considering realistic goals for continuing: 

How can we modify and strip down to the essentials of your original course plan? Can you finish ahead of schedule, given the stresses of our emergency? 

Your course schedule will determine priorities: 

Instructors will identify priorities and set new timelines during the disruption.

Give yourself time to get used to the new method, if necessary: 

Instructors are trying to rely on tools and workflows that are familiar to you and roll out new tools only when absolutely necessary. 

Don’t hold back on asking questions or getting help:

If you are having challenges, ask your instructor or other student services.

What are we doing to help students understand or learn to use Moodle?

As all classes at Assiniboine move towards alternative methods of delivery, many of your instructors will be transitioning their classes to the Moodle LMS platform.

Using Moodle may be new and in some cases feel challenging for you. See the following resources available to make this transition as easy as possible for you. 

Within Moodle, you can find resources to help get you started and learn the basics, by following these steps: 

  1. Log into Moodle
  2. From the top left corner of your dashboard screen, click the HELP menu
  3. Click the 'New to Moodle?' option
  4. Access the three short introductory videos to help you get started

The college has also established a support team, who you can reach out to with any questions or concerns you have regarding Moodle. Please phone our new Moodle hotline or contact the Moodle support team for assistance.

1-833-228-0002 between 9 a.m. and 4 p.m., Monday to Friday or

What video software do we have that could allow for group learning?

Microsoft Skype for Business. Is available and it is hosted by Microsoft which means it would have minimal impact on the college network and is covered by student Microsoft licenses. 

Zoom: Currently it is possible for an individual to have a free account, but there are limits. We have requested an institutional license to support anyone who wants it. More information will be made available when that occurs. 

What services from the Learning Curve are available?

Use the following link to book appointments with Learning Curve staff for help with assignments, math, learning strategies, and more:

Learning Curve services will prioritize support for accommodated students.

Learning support services will be available in a distance format:

  • One-on-one interactions with students will be facilitated through Skype for Business. This allows desktop sharing, and is easily accessible to all students through their Microsoft Office 365 account, and will work on a variety of operating systems and devices (including phones).
  • Group sessions can be facilitated through Zoom, or any other classroom delivery tool selected by the College. It is important that the Learning Curve utilizes the same platform that the rest of the College uses, so that students aren’t required to utilize a variety of specialized software.
  • Microsoft Outlook and Acuity will continue to be utilized to manage calendars and appointments for Learning Curve staff. These links are already built into Moodle.

We have suspending in-person group peer tutoring. 

If you have questions please contact the Learning Curve directly

Tips on successfully completing your courses online or in distance delivery format:

Study Space – Set up a specific area for study, whether that’s a quiet room, a corner of the living room or the kitchen table. Ensure you have the materials you need in that area, and if you live with others, advise them that you are “in class” and ask for uninterrupted time as much as possible. There are good organization and other tips on the Library Guide on study skills:

Schedule – It is very important to set aside time every day to focus on school work. You will have modules and/or packages that you will need to be completing successfully in order to finish your courses. During this time, leave your phone in another room and only use online resources related to your studies. Remove or limit distractions. Consider using the “pomodoro technique” as outlined in the Library Guide on Time management:

Study Buddies – If at all possible, it will be helpful to team up with classmates to form a study group – you can do this using digital formats. Facebook, Google Drive, Zoom, are all good resources. Be sure to complete your assignments with integrity, in accordance with ACC’s Policy A25 on Student Honesty and Integrity, which can be found here:

For more on academic integrity, including how to avoid academic misconduct including plagiarism and cheating, talk to your instructor or email the ACC Library at

What services from the Library are available?

Assiniboine Community College will close its Library at the Victoria Avenue East Campus at the end of Tuesday, March 24 at 4 p.m. The Library will remain closed until further notice.

Shipping of some library materials is still available to students and students will still be able to access online library resources, such as program-specific Library Guides. For further information, please contact the Library staff at

What services from the Disability and Accommodation Services are available?

Lynn Andrews
Student Accessibility Coordinator
Call: 204.725.8700 ext. 6052

  • Lynn is staying connected to current and future students by phone, email or Skype/Zoom meeting
  • Lynn is in contact with Student Success Advisors, faculty and staff by phone, email or Skype/Zoom meeting
  • Required documents and forms can be scanned and emailed, or faxed, to the Lynn or your student success advisor
  • Accessibility and disability services will work in collaboration with the Learning Curve and Test Center to continue providing supports to ADS students
  • One-on-one interactions with students will be facilitated through Skype for Business or Zoom. This allows desktop sharing, and is easily accessible to all students through their Microsoft Office 365 account. 
  • Microsoft Outlook will continue to be utilized to manage calendars and appointments for the Coordinator and advisors indicating the type of appointment (Skype, Zoom, phone, in person)
  • Advisors will provide ADS services through Skype, Zoom, phone, email or in person
What services from the Student Success Advisors are available? 

Advisors are working with their academic areas to proactively plan their services given the environment. Let your Dean, Chair or SSA know if something is on your mind. 

Advisors have been/are working on connecting with all students in their respective areas. Please continue to check your ACC email account for updates, information, and resources for support services in the community.

Advisors are experienced with Zoom and will be able to provide services through Zoom, phone, or email. See contact information for all Student Success Advisors: 

School of Business

Pam Morehouse
Office: 204.725.8700 ext. 7160
Mobile: 204.596.8334 (call, text or FaceTime)

Zoom meetings available upon request

School of Agriculture & Environment 

Trenton Therrien
Office: 204.725.8700 ext. 7159

Zoom meetings available upon request 

School of Health & Human Services and School of Nursing 

Jane Alex
Office: 204.725.8700 ext. 6964
Mobile: 204.901.4711

Zoom meetings available upon request

Winnipeg Campus

Chair, Laverne Sturtevant

School of Trades, Adult Collegiate, and North Hill campus programs

Caley Strachan
Office: 204.725.8700 ext. 6963
Mobile: 204.724.4648

Zoom meetings available upon request

Parkland Campus

Kristy Jamieson
Office: 204.622.2222 ext. 6597

Zoom meetings available upon request

Indigenous Affairs

Cecil Roulette
Indigenous Advisor
Office: 204.725.8700 ext. 7181
Mobile: 204.724.5871

Crystal Bunn
Indigenous Services Officer
Mobile: 204.573.3690 (call/text)
Office: 204.725.8700 ext. 7419 (voicemail)
Facebook: ACC Indigenous

Zoom meetings with Cecil and Crystal available upon request

Student Accessibility 

Lynn Andrews
Call: 204.725.8700 ext. 6052


Anne Bridge 

What services from the Registrar’s Office are available?

Full services continue to be available. 

The Registrar’s Office is promoting a variety of online services to encourage social distancing. 

Students should continue to use MyACC for online access to services, including: 

  • view grade information
  • view program evaluation
  • request and pay for an official transcript
  • request and pay for a Confirmation of Enrolment letter
  • see your tuition balance
  • make a payment (MasterCard, Visa or Visa Debit only)
  • view/re-print receipts
  • obtain your Student Tax Information (T2202/T4A/T4 as applicable) 

When possible, please phone or email rather than visiting the campus in person :

If you have questions or concerns related to financial aid or awards, please contact the Financial Aid & Awards Office

A number of large events have been cancelled due to public health considerations. No decision has yet been made regarding graduation ceremonies. 

How do I use remote desktop to access my college files?

Remote Desktop allows staff and students to access college resources while off campus. Remote Desktop offers basic connectivity; staff and students can access files remotely, check email and access other college resources as if they were on campus. An internet connection is required - high speed internet works best. 

Depending on the device and browser you use, there are different instructions:

What Information Technology (IT) Services are available?

In response to the  COVID-19 pandemic and the shift from face-to-face to alternative formats of course delivery, the college’s Information Technology Services (ITS) department is outlining tools to support students and staff. The ITS department can be reached for support in a variety of ways during this time.

  • Through the online portal: The primary means of receiving support will be via the ITS Support Portal, found here at From this website, you can view ‘how to guides’ and submit service tickets if the guides do not answer your questions. If you do need to submit a service ticket to receive help from an ITS staff member, you simply click the blue button labelled “Open a New Ticket” and sign in with your college network account. This portal also includes an overview of system status, which can be helpful to determine if there are temporary issue on the college’s end that are being fixed.
  • By E-mail: We can also be reached via email
  • By Phone: Call 204.725.8700 ext 6765 or toll-free (inside Canada) at 1.800.862.6307 ext 6765

The ITS department currently provides support during the hours of 8 a.m. to 5 p.m., Monday through Friday. Help tickets though the online portal, emails, and voicemail messages received after 5 p.m. will be addressed during the next business day.

Can I withdraw from my current course(s)?

Given the switch to alternative methods and the current rapidly changing public health environment, should students wish to voluntarily withdraw from their current courses, the Registrar will approve without academic penalty until Friday, March 27, 2020.

This means that student transcripts will show a Voluntary Withdrawal (VW) for that course. Note that a Voluntary Withdrawal grade does not impact Grade Point Average (GPA).

The remainder of policy A20 - Registering, Adding and Dropping courses still applies for refunds, as do opportunities for review of individual situations, case by case.

Is the bookstore still available as a resource?

The bookstore is dedicated to helping faculty and students as they navigate the current situation.

The bookstore is offering free shipping on online orders so that students can order materials without coming to the store. Visit the bookstore website.

For winter term rentals, the due date of May 1, 2020 still stands, but the grace period has been extended 15 days past the due date to avoid auto non-return charges. Rented books can be returned in store or mailed to the store. The bookstore is working on a solution that will account for social distancing, and you can find an update here when that happens.

If you have any questions, please contact the bookstore at or call 204.725.8700 ext 6780.

If I was paying for parking on campus, will I receive a refund now that I'm not there for class? 

Any student who has paid for parking until the end of April 2020, or from May to June, will receive a $50 credit on their account. 

Any student who has paid for parking from January to June 2020 will receive a $100 credit on their account. 

I'm a current student. What do I do about my practicum placement or co-op?

Program officials will be communicating directly with students about their work integrated learning. If you have specific questions, please contact your program chair.

Are there wellness supports available to me?

As an additional wellness support for all Assiniboine students, the Student’s Association has developed the I.M. Well Student Assistance Program, effective immediately.

The I.M. Well Student Assistance Program (SAP for short) is a free, confidential counselling service that is available to all Assiniboine students and their immediate family members with supports such as counselling, financial consulting, legal consulting, and life coaching, and more! It can be accessed for any issue, no matter how large or small.

Accessing the Student Assistance Program is incredibly easy, and can be done in a number of ways:

  • Telephone:Call toll-free at 1-877-554-6935.
  • Website:Check out our website for more information about this program by visiting To access the SAP directly online, click here to be brought to the SAP.
  • iAspiria Mobile App: Search for the ‘iAspiria’ app on your Appleor Android Once downloaded, just enter ACCSA as your login, select ‘student’, and you will have full access to all the resources and contacts you need.

All questions and issues related to the Student Assistance Program can be directed to ACCSA staff at