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Student Resources & FAQs

This page is continually being updated as new resources, FAQs, and information becomes available. For official college communications, students should check and refer to their Assiniboine email. Instructors, program officials and the college will be communicating through this channel.

Campuses: Student Access

Please see the most recent information regarding access to Assiniboine campuses and all health and safety information and guidelines on the Campus Access & Safety page.

General FAQs

Will my program be fully on campus at some point this academic year?

At the heart of our educational philosophy is ‘learn by doing’, and we have heard from students that there is a strong desire to return to on-campus or face-to-face experiences much as possible. Public health orders and our own safety procedures will provide guidance as to how much on-campus activity will occur and to what degree this may change throughout the academic year.

Students will continue to receive information from their academic schools and program officials related to their class schedules and we will keep the webpage up-to-date.

Are masks required on campus?

Yes, we require all students, staff and visitors to wear face masks while on campus, unless they have a medical exemption from doing so. If you forget a face mask, please visit your school office or security and they will provide you with one to use for the day.

What if I don’t want to be on campus for any of my classes as required in my program?

If your classes haven't yet started, please notify Admissions at If your classes have already begun, please visit with your Student Success Advisor or the Chair of your program for guidance about withdrawal considerations and processes.

What do I do if I cannot attend any face-to-face classes on campus due to medical reasons?

If you would like to discuss decision-making options for your education, or potential accommodations available to you under Policy A3 Academic Accommodations, please contact your Student Success Advisor. There are some distance options for some programs available at the college

What should I do if I need to self-isolate due to COVID exposure/possible exposure and I have classes on campus?

Please stay in communication with your instructors and program chairperson to keep them up-to-date on your absence from in-person classes and your anticipated return. Students remain responsible for catching up on classes they miss and staying on top of assignments. At this time, we are not requiring students to provide a doctor’s note, as we do not want to overwhelm the health system as it responds to heightened pressures due to COVID-19.

Do I still need to log in to Moodle for my courses?

Yes. Moodle is a resource that instructors use to share resources, information, collect assignments, and support the students. You will receive further information from your instructors or your School about the specifics of your program's courses in Moodle, which may vary.

Why does my MyACC schedule differ from the information that the School has emailed me?

As we reorganize room assignments and courses, there may be some delays in updates to your schedule on MyACC. These should be resolved by mid-September. In the meantime, please follow the orientation and onboarding instructions provided by email from the School.

Vaccinations on Campus

For FAQs specific to our COVID Campus Access Policy, please refer to this page.

College Resources for Students

What are we doing to help students understand or learn to use Moodle?

As all classes at Assiniboine move towards alternative methods of delivery, many of your instructors will be transitioning their classes to the Moodle LMS platform.

Using Moodle may be new and in some cases feel challenging for you. See the following resources available to make this transition as easy as possible for you.

Within Moodle, you can find resources to help get you started and learn the basics, by following these steps:

  1. Log into Moodle
  2. From the top left corner of your dashboard screen, click the HELP menu
  3. Click the 'New to Moodle?' option
  4. Access the three short introductory videos to help you get started

The college has also established a support team, who you can reach out to with any questions or concerns you have regarding Moodle. Please phone our new Moodle hotline or contact the Moodle support team for assistance.

1-833-228-0002 between 9 a.m. and 4 p.m., Monday to Friday or

What video software do we have that could allow for group learning?

Microsoft Skype for Business. Is available and it is hosted by Microsoft which means it would have minimal impact on the college network and is covered by student Microsoft licenses.

Zoom: Currently it is possible for an individual to have a free account, but there are limits. We have requested an institutional license to support anyone who wants it. More information will be made available when that occurs.

What services from the Learning Curve are available?

Use the following link to book appointments with Learning Curve staff for help with assignments, math, learning strategies, and more:

Learning Curve services will prioritize support for accommodated students.

Learning support services will be available in a distance/in-person format.

  • One-to-one interactions with students will be facilitated through in-person, Zoom, Microsoft Teams or Skype for Business. We are also able to meet with students via phone calls, or provide feedback on an assignment via email.
  • Group sessions can be facilitated through Zoom, or any other classroom delivery tool selected by the College.
  • Microsoft Outlook and Acuity will continue to be utilized to manage calendars and appointments for Learning Curve staff. These links are already built into Moodle.

If you have questions please contact the Learning Curve directly

Tips on successfully completing your courses online or in distance delivery format:

Study Space – Set up a specific area for study, whether that’s a quiet room, a corner of the living room or the kitchen table. Ensure you have the materials you need in that area, and if you live with others, advise them that you are “in class” and ask for uninterrupted time as much as possible. There are good organization and other tips on the Library Guide on study skills:

Schedule – It is very important to set aside time every day to focus on school work. You will have modules and/or packages that you will need to be completing successfully in order to finish your courses. During this time, leave your phone in another room and only use online resources related to your studies. Remove or limit distractions. Consider using the “pomodoro technique” as outlined in the Library Guide on Time management:

Study Buddies – If at all possible, it will be helpful to team up with classmates to form a study group – you can do this using digital formats. Facebook, Google Drive, Zoom, are all good resources. Be sure to complete your assignments with integrity, in accordance with ACC’s Policy A25 on Student Honesty and Integrity, which can be found here:

For more on academic integrity, including how to avoid academic misconduct including plagiarism and cheating, talk to your instructor or email the ACC Library at

What services from the Library are available?

Please note that due to physical distancing measures there is reduced capacity available.

Online help is available Monday to Friday, 8 a.m. to 4:30 p.m. fill out a Help Request form and our Library team will provide assistance.

Library items may be borrowed at this time and can be requested through our Library Materials Request form. For information on how to return library items, view our Returning Library Items During COVID-19 page.

What services from the Disability and Accommodation Services are available?

Lynn Andrews
Student Accessibility Coordinator
Call: 204.725.8700 ext. 6052

  • Required documents and forms can be scanned and emailed, or faxed, to Lynn Andrews or your student success advisor
  • Accessibility and disability services will work in collaboration with the Learning Curve and Test Center to continue providing supports to ADS students
  • One-to-one interactions with students will be facilitated through Skype for Business or Zoom. This allows desktop sharing, and is easily accessible to all students through their Microsoft Office 365 account.
  • Advisors will provide ADS services through Skype, Zoom, phone, email or in person
What services from the Student Success Advisors are available?

Advisors have been/are working on connecting with all students in their respective areas. Please continue to check your ACC email account for updates, information, and resources for support services in the community. Advisors will use your official ACC email account to provide information and recourses of your academic success. Please remember to check it often.

Advisors are experienced with Zoom and will be able to provide services through Zoom, phone, or email. See Student Advising for your Student Success Advisor's contact information.

What services from the Registrar’s Office are available?

Full services continue to be available.

The Registrar’s Office continues to promote a variety of online services to encourage physical distancing.

Current students should continue to use MyACC for online access to services, including:

  • view grade information
  • view program evaluation
  • request and pay for an official transcript
  • request and pay for a Confirmation of Enrolment letter
  • see your tuition balance
  • make a payment (MasterCard, Visa or Visa Debit)
  • view/re-print receipts
  • obtain your Student Tax Information (T2202/T4A/T4 as applicable)

Please email:

If you have questions or concerns related to financial aid or awards, please contact the Financial Aid & Awards Office.

For new students, wanting to apply for programs scheduled for the 2021-22 academic year, please visit to apply online.

How do I use remote desktop to access my college files?

Remote Desktop allows staff and students to access college resources while off campus. Remote Desktop offers basic connectivity; staff and students can access files remotely, check email and access other college resources as if they were on campus. An internet connection is required - high speed internet works best.

Depending on the device and browser you use, there are different instructions:

What Information Technology (IT) Services are available?

In response to the COVID-19 pandemic and the shift from face-to-face to alternative formats of course delivery, the college’s Information Technology Services (ITS) department is outlining tools to support students and staff. The ITS department can be reached for support in a variety of ways during this time.

  • Through the online portal: The primary means of receiving support will be via the ITS Support Portal, found here at From this website, you can view ‘how to guides’ and submit service tickets if the guides do not answer your questions. If you do need to submit a service ticket to receive help from an ITS staff member, you simply click the blue button labelled “Open a New Ticket” and sign in with your college network account. This portal also includes an overview of system status, which can be helpful to determine if there are temporary issue on the college’s end that are being fixed.
  • By E-mail: We can also be reached via email
  • By Phone: Call 204.725.8700 ext 6765 or toll-free (inside Canada) at 1.800.862.6307 ext 6765

The ITS department currently provides support during the hours of 8 a.m. to 4 p.m., Monday through Friday. Help tickets though the online portal, emails, and voicemail messages received after 4 p.m. will be addressed during the next business day.

Are there wellness supports available to me?

As an additional wellness support for all Assiniboine students, the Students' Association has developed the I.M. Well Student Assistance Program, effective immediately.

The I.M. Well Student Assistance Program (SAP for short) is a free, confidential counselling service that is available to all Assiniboine students and their immediate family members with supports such as counselling, financial consulting, legal consulting, and life coaching, and more! It can be accessed for any issue, no matter how large or small.

Accessing the Student Assistance Program is incredibly easy, and can be done in a number of ways:

  • Telephone:Call toll-free at 1-877-554-6935.
  • Website:Check out our website for more information about this program by visiting To access the SAP directly online, click here to be brought to the SAP.
  • iAspiria Mobile App: Search for the ‘iAspiria’ app on your Apple or Android Once downloaded, just enter ACCSA as your login, select ‘student’, and you will have full access to all the resources and contacts you need.

All questions and issues related to the Student Assistance Program can be directed to ACCSA staff at

I can’t see my schedule in MyACC, what do I do?

Check that you received your 2021-22 registration email from the Registrar’s Office. If you are a new student and didn’t get an email, please email your name, program and student ID to to check on the status of your application.

You must have been accepted to a program and paid the non-refundable tuition deposit before we can register you into your 2021-22 classes. If you are a returning student and didn’t get an email, please email your name, program and student ID to to check on the status of your registration.

Any student needing to repeat year one courses, or not taking a complete year two course load, must meet with their Student Success Advisor to create a specialized timetable before we can register you into your 2021-22 classes. Please note that any outstanding balance on your student account from a prior term must be paid in full before we can register you into your 2021-22 classes.

My class schedule is showing remote (off campus) and on campus classes that run back-to-back. How am I expected to be in one place right after another?

It’s great to hear you’re looking at your course timetable to plan for success! With blended learning, you can expect smaller class sizes and a mix of on-campus and off-campus learning.

The term ‘remote’ on your schedule is in some instances a placeholder. You will receive more information from your academic school as classes near, so you’ll know where to be and when.

Is there someone I can talk to about planning my academic year?

You’re best to contact your school office to make an appointment with your academic Chair or your Student Success Advisor. If you need the contact information for your school, visit and select your program from the list.

There is a College Foundations course showing on my schedule, what is this course?

The College Foundation course is part of your program at Assiniboine Community College. The course provides an introduction and orientation to higher learning, learning strategies and provides an opportunity for students to develop a plan for academic success. This is a required course for new students.

What parking options are available to me for parking on campus?

Paid, term-to-term student parking is available at the Victoria Avenue East campus in Brandon and at Parkland Campus in Dauphin. Parking at other campuses is available to students. Please visit for details for each location.

Public Health Orders - FAQs

A new policy, Adherence of Members of the College Community to Public Health Orders has been adopted at Assiniboine.

What is a public health order?

A public health order is an instruction, outlining exceptional requirements that all citizens and organizations are required to follow. In the context of COVID-19, these directives are enforced under both The Public Health Act and The Emergency Measures Act of Manitoba. A full listing of effective public health orders can be found on the Province of Manitoba’s COVID-19 website at

Will the college discipline me if I break one of the public health orders?

Our first goal is policy education, and to ensure that all students understand what is required under the current public health orders, which is why there is a pandemic orientation video and checklist, self-screening at the doors of all our facilities, and why programs take health and safety orientation very seriously.

If a student is making mistakes, we want to help correct those mistakes for the safety of our community and themselves. If, however, there is a serious situation which goes beyond that, there is potential for discipline under the A2 Student Conduct, Behaviour and Discipline.

Can I appeal public health orders or consequences related to not complying with public health orders using the college’s appeal policy?

No. The college’s A1 Academic and Disciplinary Appeals, which is available on our website at, is strictly for college decisions, not for decisions made by external bodies, such as the Province of Manitoba’s public health orders. A student can appeal disciplinary decisions made by the college, if the decision was seen to be unfair, unreasonable, or arbitrary. If you are unsure if you are eligible to appeal a decision, you are encouraged to contact the ACC Students’ Association at

How is the appeals process affected by the COVID-19 environment?

In light of the continued uncertainty within the environment due to COVID 19, there are some temporary changes to the appeal process. Visit to learn more.