General Receivables-Customer Service Clerk - Admin Level 3

PURPOSE OF POSITION
This position is the first point of contact for all City Hall customers. This position is responsible for performing basic accounting work involving general receivables, receiving and recording payments for all City services, and providing excellent customer service to both internal and external customers. This position is part of a team and is responsible for performing other clerical functions within the department when required.
The Finance Department endorses the Lean philosophy and requires all positions to incorporate and promote the process within their functions and duties.

TYPICAL DUTIES AND RESPONSIBILITIES
• Manages all customer enquiries in a courteous and expedient manner;
• Answers enquiries about accounts such as property taxes, accounts receivable and water; resolves matters whenever possible, referring more complex enquiries to appropriate staff;
• Processes a variety of payments and issues receipts as required, ensuring prompt customer service;
• Responsible for balancing, reconciling and posting cash receipt batches on a daily basis;
• Prepares daily bank deposits;
• Responsible for review of accounts receivable data entry originating in other departments of the City to ensure accuracy;
• Coordinates all third-party ambulance submissions;
• Responsible for posting accounts receivable batches and ensures invoice delivery to appropriate party;
• Assists with maintenance of filing systems and department supplies as required;
• Responsible for creating and maintaining electronic customer files for accounts receivable, inputting billing information and producing reports as required;
• Remains current with tax legislation with respect to the appropriate application of GST and RST;

• Performs duties of other clerical positions within the department due to changing priorities within the department and will provide direct back-up to another position in the Department within the same classification;

NOTE: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent.