Registrar & Administrative Assistant, Part Time

Vision Loss Rehabilitation Canada (VLRC)
CAREER OPPORTUNITIES

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities to grow.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

Position Title: Registrar & Administrative Assistant, Part Time
Location: Brandon, MB
Reports To: Executive Director, Manitoba & Saskatchewan
Closing Date: April 15, 2022

Scope and Summary of Primary Responsibilities
In covering a broad range of duties, the emphasis of this position is to utilize the EVRR application to register clients, gather and record client information, and to assign client records to appropriate staff, ensuring EVRR workflow processes are adhered to.
This position provides functional expertise within the comprehensive provision of vision rehabilitation services, using the EVRR application within a matrix reporting structure.

Essential Functions
This position entails, but is not limited to the following general responsibilities:
• Within a distinct geographic area, completes the Common Triage Tool, and updates Registration and Eye Information pages within EVRR.
• Assigns through EVRR the required Services and Interventions and schedules appointments (Outlook).
• Understands and able to provide information about VLR services and resources.
• Flags urgent/critical situations to Supervisor or other designated staff.
• Ensures all client information is accurately entered into EVRR in a timely manner.
• Scans documents into EVRR, using naming convention standards.
• Updates client status in EVRR.
• Manages workload and EVRR caseload in effective and efficient manner.
• Provides confirmation of eligibility of CNIB ID Cards for clients through the Contact Centre.
• Maintains paper files in accordance with current policies and procedures.
• Provides administrative support to the managers and other team members as required.
• Provides reception coverage.
• Light office cleaning/maintenance responsibilities.

Relationships
• Works both independently and collaboratively with the team and other departments.

Problem Solving/Time Frame of Impact
• Utilizes established business rules, service standards and practices, and ensures policy and procedures are followed in a timely fashion.
• Participates in service evaluation and program planning processes as needed to maintain and improve service outcomes.
• Participates in a supportive team environment to meet the operational and team objectives.

Decision Autonomy
• Works under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasks.
• Consults with supervisor on issues that are more complex or may require upper-level approval.
• Exercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next level.
• Committed to maintaining privacy and confidentiality.

Leadership
• Manages interaction and information for potential and active clients who request service.
• Engages and mentors' volunteers as required.