Labour Market Services Advisor- Bilingual and Non-Bilingual (multiple positions)

Essential:
Experience conducting needs assessments of individuals including information gathering in person, over the phone and email
Experience compiling, reviewing and entering data with strong attention to detail and accuracy
Experience assisting clients with a variety of job search techniques and methods
Proficiency using various software applications including Microsoft Office Suite and internet.
Excellent interpersonal skills with the ability to develop and maintain positive working relationships with co-workers, external organizations, and members of the public
Ability to manage conflict and de-escalate situations in a professional manner
Strong time management skills with the ability to multi-task, stay organized and meet conflicting deadlines
Excellent written communication skills with the ability to write clear and concise case notes and various other written communication
Excellent verbal communication skills
Strong verbal communication skills in French. (For Bilingual position only)
Strong written communication skills in French. (For Bilingual position only)

Desired:
Post-secondary education in social sciences, education, counselling or employment/coaching related fields. A suitable combination of education and experience may be considered
Knowledge of labour market and education, training and employment resources
Experience using case management systems
Excellent Customer Service or Call Center experience