Service & Operations Administrator

About the Company

When you join Kyocera Document Solutions Canada, Ltd., you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change, which does not come around every day. If you are a passionate individual driven by challenges and want to be an agent of change and a driver of growth, then Kyocera Document Solutions Canada is the right company for you.

About the Role

We are seeking a dynamic, professional, and self-motived individual who has a passion to provide excellent customer service. As a Service & Operations Administrator, you will be the face of the Company, you must adhere to Kyocera Philosophy, values and provide service to our customers in a professional manner. Additionally, you will be providing assistance to the service department by managing product orders and preparations.

Major Duties and Responsibilities

 Repair, update, modify and provide product demonstrations of KYOCERA products.
 Provide technical assistance to KYOCERA end-users and staff as needed.
 Follow-up on all reschedules in a timely manner.
 Track potential problem-accounts and resolve issues prior to customer complaints.
 Communicate to the Service Manager all machines performing below standard and reports all actions taken towards resolution.
 Provide professional customer relation and communications.
 Process Customer Supply and Parts Orders (prepare & invoice).
 Maintain operations of the warehouse.
 Organize equipment/accessories for preparation by service.
 Process Vendor Purchase Orders.
 Receive and ship inventory, both physically and in E-Automate.
 Perform Inventory counts.
 Perform various or miscellaneous duties as prescribed by the Manager (i.e. deliver supplies).