AGRICULTURAL PRODUCT SUPPORT SPECIALIST

COMPANY: MARTIN DEERLINE
LOCATION: EDMONTON/WESTLOCK
AGRICULTURAL PRODUCT SUPPORT SPECIALIST

New Challenges Every Day, Cutting Edge Technology, Job Security

Are you ready to join a team that is dedicated to showcasing the true value of our dealership and the top-of-the-line equipment we offer? As a part of our sales force, your main objective will be to demonstrate and maximize the potential of our products to both internal and external customers. Get ready to dive into the world of machine operation and optimization, uncovering the immense value that can be derived from machine and agronomic data. Join us on this exciting sales journey as we pave the way for exceptional customer experiences and unlimited career growth.

THE COMPANY:
We are one of Canada’s largest John Deere dealerships, leading the industry since 1965! It’s not just the great products that make us an amazing place to work… it’s the People!! Work where extraordinary happens- it’s what we do together that sets us apart!!

THE POSITION:
• Visit clients after delivery to support
o Controls and operation of the equipment
o Machine connectivity and John Deere Operations Center
o Maintenance and warranty.
• In Field Machine Optimization
o Operational training for customers and their staff.
o Maximize the performance of the equipment.
o Ensure that the equipment is collecting and recording machine and agronomic.
• Post Season Technology Reviews
o Review customer equipment data in Operation Center to validate performance and plan for further productivity enhancements.
o Review customer Agronomic data to ensure accuracy.
• Off Season Customer visits
o On farm customer visits to discuss equipment and technology challenges and solutions.

• Assist the salesperson with recommendations as requested regarding configuring equipment for quoting purposes.
• Assist in helping with product demonstrations as requested.
• Assist in organizing and holding product field days as requested.
• Record all lost sales information in the customer profile system.
• Assist in putting on customer and staff training clinics, was well as providing one-on-one product training.
• Review “customer issues” arising out of customer visits, calls, and surveys and follow through to resolution.
• Work with John Deere and other suppliers as dealership representative to help resolve customer product issues.
• Respond to customer enquiries for assistance.
• Review customer profiles as part of visits and note changes that need to be made. Provide updates to Administration for data entry on a regular basis.
• Promote dealership specials and promotions as part of customer calls.
• Keep current on product knowledge and benefits of specific machines.
• Keep current on trends and developments in agriculture and continue to develop through courses, reading and other means of learning.

SKILLS & QUALIFICATIONS:
• Strong people skills with a high degree of ethics.
• Industry or agricultural industry background – minimum of 4-5 years.
• Strong computer skills and good understanding of the John Deere systems and Salesforce.
• Mechanical aptitude is an asset.
• Ability to speak effectively one-on-one and within a group.
• Excellent conflict resolution skills.
• Familiar with John Deere and competitive products with a basic knowledge of agriculture.
• Strong work ethic with the ability to work flexible hours.
• Ability to work in a group and individually.

WHY SHOULD YOU APPLY?
• Full benefits package (RSP, Life & Disability, Medical/Dental)
• Employee and Family Assistance Program through Dialogue
• Factory & on-going Training
• Employee Discounts!!

INTERESTED?
Apply today! In your application tell us why YOU would be the best fit for this incredible opportunity!