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Team Lead, Residential Sales & Service
Overview
WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team!
Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.
What we have to offer:
• Competitive compensation package.
• Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
• Various Learning and Development initiatives, and opportunities to grow within our team!
• Opportunity to participate in company events and activities and enjoy our company perks!
What you’ll do:
• Supervise and coordinate all Customer Sales & Service Representatives (CSSRs), including hiring of new personnel, creating employee schedules, conducting performance reviews, developing and implementing training, and ensuring all policies and procedures are adhered to.
• Ensure efficient response times to customer inquiries to bolster a high-performing team.
• Support the CSSRs with customer concerns and operational issues.
• Implement sales and service programs to meet organizational objectives and best serve our customers.
• Participate in the development of sales initiatives and programs.
• Interpret and analyze periodic reports.
• Assist in budget creation and monitoring.
• Implement customer surveys.
Qualifications
What you’ll bring to the team:
• Minimum two-year Diploma in Business Administration/Marketing/Telecommunications or related field.
• Minimum three years of related experience within a customer service role is required.
• Minimum two years of leadership experience required, within telecommunications is considered an asset.
• Strong technical hardware and software skills.
• Proficient with use of Windows PCs.
• CSG knowledge is considered an asset.
*An equivalent combination of education and experience may be considered.
Contact
DEADLINE FOR APPLICATIONS: This position is open until filled.
Apply today to join our team at https://westmancom.com/careers and begin your exciting career journey with us!
As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing hr@westmancom.com of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.