IT Technologist

The IT Technologist with Cando provides daily support to the various business units throughout the company and ensures Cando’s operations are in conformance with established guidelines, methods, procedures, and policies related to the area of information technology. Working in a fast-paced environment, the IT Technologist must have strong communication skills and the ability to effectively manage multiple tasks at one time.

Roles and Responsibilities

Accept technical support calls to the IT department; diagnose and solve user problems
70% of the position is help desk focused and the remainder will be other duties as required
Assist in the setup of new worksite locations
Work with the technology team in a server/client environment to ensure that Cando’s systems are understood and functioning properly throughout the organization
Use extensive knowledge of computer operations to diagnose and repair computer system malfunctions
Provide professional and courteous customer/support service to all Cando employees and clients to ensure systems are fully functional throughout the operations; troubleshoot and resolve end-user hardware, operating system, and software related issues
Ensure computer systems and company data safety through anti-virus software applications
Research/stay current with changing technology, trends, or industry developments that may impact Cando operations; offer suggestions/solutions for streamlining technological processes
Perform general maintenance of various hardware such as computers, printers, cell phones, tablets, routers, and switches
Troubleshoot and resolve issues with voice communications and voicemail systems.

Skills, Knowledge, and Abilities

Communicate effectively both orally and in writing with people of all backgrounds and levels of comprehension including managers, employees, customers, and the public
Ability to work with others to foster a respectful workplace and an atmosphere of cooperation and teamwork
Skilled at building, developing, mentoring and leading in a way that promotes the Cando culture and its values of safety, growth, innovation, and employee/customer satisfaction
Demonstrate ability to work independently, be self-motivated, innovative, and able to be responsible in the decision-making process; ability to think pro-actively and strategically
In depth knowledge of Microsoft Windows Operating systems (both server and client), all Microsoft Office products/Microsoft Messaging, on-premise/cloud-based products, and terminal server environments;
Able to work as part of an on-call rotation and occasional after-hours work