Overview
The Mint has a rich history dating back to 1908 and is recognized as one of the largest and most versatile mints in the world. We produce coins for Canadian trade and commerce, manage the country’s coin system, and are a world-renowned manufacturer of precious metals investment products, collectibles and medals. .We aim to be the best Mint in the world through our customer focus, talented people, and commitment to sustainable practices. Join us and let’s create experiences that matter!
The Mint is hiring a Customer Experience Ambassador who can thrive in a dynamic and inclusive environment. Reporting to the Manager, Winnipeg Retail & Tour Operations, the Customer Experience Ambassador will be responsible for ensuring the seamless flow of day-to-day work activities under supervision and within the policies and procedures established by the Royal Canadian Mint. The incumbent will also provide informative, friendly and entertaining tours to visitors and promote the Royal Canadian Mint through the sale of its products.
La Monnaie est à la recherche d’un ambassadeur ou d’une ambassadrice de l’expérience client qui saura s’épanouir dans un milieu de travail dynamique et inclusif. Le ou la titulaire du poste relève du ou de la gestionnaire, Vente au détail et Opérations – visites guidées (Winnipeg), et doit assurer une continuité des activités quotidiennes sous supervision et conformément aux politiques et directives établies par la Monnaie royale canadienne. Il ou elle doit offrir à la clientèle des visites guidées instructives, conviviales et divertissantes tout en faisant la promotion de la Monnaie royale canadienne par l’entremise de la vente de ses produits.
Qualifications
Languages
• Bilingualism (English/French) is required
Education
• College and/or University Diploma/Degree in Tourism or Hospitality preferred or a combination of education and relevant work experience
Experience
• Minimum of two (2) years’ experience as a tour guide and/or in a retail environment
• Experience in customer service and sales is an asset
Additional Qualifications:
Skills & Ability
• Ability to book and organize tours and determine priorities
• Ability to apply sales techniques to analyze visitor inquiries and complaints and find solutions
• Communicate with supervisors, colleagues and deal with visitors in an efficient manner
• Work under pressure and carry on repetitive tasks
• Write clearly and concisely in both official languages
• Effectively and efficiently use a computerized system
• Work within a team
• Demonstrated initiative and judgment
• Excellent interpersonal skills; above average public speaking skills
• Good organizational skills
• Good computer skills
Knowledge
• Knowledge of the Royal Canadian Mint, its products, its markets
• Knowledge of guided tour techniques and of computers
• Knowledge in the operation of cash registers and handle cash
• Knowledge of inventory replenishing and control, and introduction techniques while greeting visitors, selling and training techniques
The retail boutique and tours operate 7 days a week and employees must be prepared to work both weekends and holidays as required. Ambassador will be scheduled based on operational requirements and expected to be available for the scheduled hours.
Company Information
Why the Mint?
At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.
The Mint is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully. In accordance with the Employment Equity Act, you are invited to voluntarily self-identify with one or more of the four employment equity groups (women, Indigenous Peoples, persons with disabilities and members of visible minorities) by sending your application to the confidential email, [email protected] that is accessed only by the Human Resources section.
If you need accommodation at any point in the application or interview process, please let us know. We are committed to being an inclusive employer. For a confidential inquiry, simply email us directly at [email protected] to make arrangements.
What to Expect:
In order to be considered for an interview, please clearly demonstrate on your application how you meet the education and experience qualifications. The additional qualifications may be assessed through interviews, exams, reference checks, etc. and a pool of qualified candidates may be created. If successful, you will be required to complete a background check facilitated by the Mint in order to obtain a security clearance.
Ready to mint your career? Please forward your resume to [email protected]. We look forward to receiving your application!