Overview
PURPOSE OF POSITION
The Clerical Front Desk Attendant receives calls and provides services to visitors at the Police Station. The incumbent also performs clerical and other duties as required, including data entry and completing and distributing reports.
Qualifications
EDUCATION
• Grade 12, G.E.D., or Mature High School Diploma (mandatory).
• Post-secondary certification in office or business administration or related field (preferred).
• Must attain and maintain certification in police related systems as required.
QUALIFICATIONS
• Keyboarding speed of 40 w.p.m;
• Proficient use and care of computer and other office equipment, operating systems, word processing and database software;
• Ability to operate a multi-line switchboard;
• Ability to deal with stressful situations common to the Police Service;
• Ability to communicate effectively with others and to answer enquiries with accuracy, courtesy, tact, discretion and provide good customer service;
• Ability to speak in a clear, audible voice;
• Ability to demonstrate an extensive knowledge of city geography;
• Ability to exercise initiative to work with minimal supervision.
EXPERIENCE
• Sufficient work experience to demonstrate ability to effectively perform the office, computer, and customer service responsibilities of the position.
• Dictaphone experience would be an asset.