Overview
As part of the Hospitality team, the Premium Suites Administrator will operate under the Manager, Premium Suites and be a key player at Canada Life Centre. This full-time, role will be the primary point of contact for suite holder’s hospitality needs. This role's main initiative is to be the primary point of contact for suite holder’s hospitality needs. This role will be guest facing and will be responsible for managing orders, payments, accommodating special requests, resolving concerns, and collaborating with a dynamic team to deliver exceptional premium guest experiences. The role's responsibilities are primarily executed during daytime hours.
What to be excited for in this role:
Guest Relations: Serve as the primary point of contact for suite holder’s hospitality needs, ensuring their requests are met and their experience is exceptional.
Order Management: Assist suite holders in ordering hospitality services, ensuring orders are accurately entered into the suites catering system.
Special Requests: Accommodate special requests from suite holders, going above and beyond to ensure their satisfaction.
Team Collaboration: Collaborate with the Manager, Premium Suites, culinary team, and other stakeholders to ensure smooth operations and excellent guest experience.
System Management: Manage updates and maintenance of the suites catering system, with support from the Information Technology team, to ensure products and services are correctly set up and managed.
Qualifications
What we need from you:
Minimum of 2 years of experience in the hospitality industry, in a fast-paced, high-volume, premium service environment.
Familiarity of food safety and liquor standards, along with relevant certifications.
Ability to be adaptive and proactive in problem-solving.
Flexibility in working events, including evenings, weekends, and holidays if required.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and be adept at learning and adapting to new technologies and software as required.
Excellent communication skills, both written and oral. Must be able to communicate effectively with dynamic personalities and stakeholders at all levels, and have a customer-focused, positive attitude.
Demonstrated ability managing and prioritizing multiple projects and competing deadlines; ability to take direction and is self-motivated.
The highest level of personal and professional integrity and ethics.
A natural inclination towards hospitality; an innate sense of empathy, a genuine desire to help others, and a knack for making individuals feel welcome.
A deep-seated passion for serving people.
Exceptional ability to work collaboratively, demonstrating reliability, adaptability, and a natural inclination towards positive team dynamics.
Valid class five driver’s license and access to vehicle (as duties may require to be conducted at other venues).
Why you should join us.
We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees’ personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!
To apply for this position, please fill out the online application form. You will be asked to upload your cover letter and resume at the end of the form.
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WE ARE TRUE NORTH