Administrative Skills

This course introduces students to core office procedures and organizational systems used in administrative support roles. Students develop skills in scheduling, resource coordination, record management, supply tracking, and reception duties. Emphasis is placed on professional conduct, confidentiality, and following organizational procedures.

1. Schedule meetings and book rooms using manual or digital calendars in line with organizational procedures.
2. Track and manage office supplies using inventory templates or software.
3. Perform front-line reception duties in simulated scenarios with professional etiquette.
4. Maintain paper and electronic filing systems according to workflow procedures.
5. Demonstrate adaptability by responding to simulated interruptions or task switching.

Students learn how to communicate clearly and professionally with colleagues, clients, and supervisors. The course covers verbal, written, and non-verbal communication, conflict resolution, cultural awareness, and building strong workplace relationships. Professional etiquette and client service skills are emphasized.

1. Apply active listening and professional speaking techniques in face-to-face and digital workplace interactions.
2. Draft concise internal and external emails using appropriate tone, etiquette, and structure.
3. Resolve workplace communication issues using conflict resolution frameworks.
4. Demonstrate cultural awareness in case-based scenarios.
5. Apply feedback to improve communication style and customer service skills.

This foundational course develops students’ confidence with office technology including Microsoft Suite and cloud-based tools. Students learn digital file management, keyboarding accuracy, document security, and collaborative tools used in modern office environments.

1. Use word processing software to create and format professional business documents
2. Manage cloud-based files and folders using naming conventions and access controls.
3. Apply keyboarding techniques to improve typing speed and accuracy.
4. Format spreadsheets for data entry and basic calculation tasks.
5. Apply accessibility tools or settings in document creation.

Students learn to draft, format, and produce routine business documents including memos, emails, letters, and forms. The course emphasizes grammar, tone, proofreading, and formatting aligned to professional workplace standards.

1. Draft routine workplace documents (emails, letters, memos) using correct grammar, structure, and tone.
2. Format professional business letters using industry standards.
3. Proofread documents to identify and correct spelling, grammar, and clarity errors.
4. Apply workplace branding and formatting conventions in all outgoing communication.
5. Organize information clearly in correspondence to support reader understanding.

This course focuses on essential employability skills such as time management, adaptability, initiative, ethics, and collaboration. Students explore workplace scenarios that develop self-regulation, decision-making, and professional accountability.

1. Apply time management tools (calendars, task lists) to prioritize and complete multiple administrative tasks.
2. Demonstrate initiative by identifying areas for improvement in workflow simulations.
3. Collaborate with peers using appropriate verbal, digital, and written professional communication strategies.
4. Analyze ethical scenarios to demonstrate understanding of confidentiality, integrity, and workplace ethics.
5. Reflect on personal learning approaches to develop a plan for self-regulation and workplace wellness.

Pre-requisite: Administrative & Office Procedures (6 Credits)

Building on Procedures 1, students develop advanced office management skills including task tracking, event coordination, applying procedural guides, and managing shifting priorities. Students work with mock office scenarios to apply procedural thinking and resource management.

1. Coordinate travel arrangements using booking tools and organizational guidelines.
2. Follow office procedure checklists and guides.
3. Apply prioritization techniques to manage a simulated workload with shifting deadlines.
4. Track administrative tasks using workflow or project management tools.
5. Prioritize administrative tasks based on urgency, deadlines, and shifting workplace needs.

Pre-requisite: Workplace Technology 1 (6 credits)

This course explores advanced office software, cloud-based tools, digital collaboration systems, and data management. Students learn to troubleshoot basic technology issues, apply accessibility standards, and follow cybersecurity protocols. The course also introduces the use of social media platforms for basic workplace communication and brand-consistent messaging.

1. Troubleshoot basic office software issues in email, calendar, and file-sharing platforms.
2. Apply cybersecurity and data protection protocols in document management.
3. Use spreadsheet formulas and formatting to organize and analyze data.
4. Create professional documents using mail merge and templates.
5. Assess document accessibility and compliance using digital accessibility checkers.
6. Use workplace tools (e.g., social media, templates, calendars) to create basic event promotions or internal announcements.

Pre-requisite: Business Writing & Document Production 1 (6 credits)

Students build on foundational writing to create complex business documents such as reports, meeting minutes, agendas, and presentations. Emphasis is placed on accuracy, formatting standards, and accessibility best practices.

1. Produce professional reports and proposals using clear formatting and structure.
2. Prepare meeting agendas and accurate minutes from recordings or notes.
3. Apply business writing strategies for tone, clarity, and audience appropriateness.
4. Organize digital and physical filing systems for produced documents.
5. Ensure confidentiality and professionalism when handling sensitive communications.

This course introduces financial recordkeeping and transaction processing. Students learn to process invoices, manage petty cash, enter payroll data, and support basic bookkeeping using digital tools. Emphasis is placed on confidentiality and compliance.

1. Process invoices using manual and software-based methods.
2. Record payroll hours and assist with basic payroll data entry.
3. Reconcile basic financial records for accuracy and compliance.
4. Track office expenses using a budget spreadsheet or tool.
5. Maintain confidentiality and follow financial handling protocols.

Pre-requisite: Administrative & Office Procedures, Professional Communication & Workplace Relations, Workplace Technology 1, Business Writing & Document Production 1, Professional Skills for Workplace Success, Administrative & Office Procedures 2, Workplace Technology 2, Business Writing & Document Production 2, Financial Procedures & Records

This course prepares students to respond professionally to client inquiries, resolve service challenges, and manage difficult interactions with empathy and professionalism. Students practice active listening, problem-solving, and conflict resolution.

1. Respond to customer inquiries using professional and courteous communication.
2. Resolve simulated service issues using active listening and conflict resolution strategies.
3. Communicate effectively with internal teams to coordinate client-facing tasks.
4. Demonstrate empathy, professionalism, and appropriate boundaries in customer interactions.
5. Apply organizational policies in decision-making when addressing client concerns.

Pre-requisite: Administrative & Office Procedures, Professional Communication & Workplace Relations, Workplace Technology 1, Business Writing & Document Production 1, Professional Skills for Workplace Success, Administrative & Office Procedures 2, Workplace Technology 2, Business Writing & Document Production 2, Financial Procedures & Records, Client-Centered/Customer Service

This course supports students in preparing for practicum and career entry. Students build resumes, cover letters, and online profiles, practice interviews, and explore career pathways. Wellness strategies for stress, goal setting, and professional growth are emphasized.

1. Develop a tailored resume and cover letter for administrative job applications.
2. Practice interview responses in mock scenarios.
3. Create or update a professional digital presence (e.g., LinkedIn profile).
4. Apply strategies for managing workplace stress and maintaining well-being.
5. Reflect on practicum and career goals to create a personal development plan.

Pre-requisite: Administrative & Office Procedures, Professional Communication & Workplace Relations, Workplace Technology 1, Business Writing & Document Production 1, Professional Skills for Workplace Success, Administrative & Office Procedures 2, Workplace Technology 2, Business Writing & Document Production 2, Financial Procedures & Records, Client-Centered/Customer Service, Career Development & Job Readiness

Students complete a 3-week workplace practicum to apply learned skills in a real administrative environment. With reflective support, students demonstrate professionalism, document handling, technology use, and client interaction in alignment with all program learning outcomes.

1. Apply administrative skills in a supervised work placement setting.
2. Demonstrate professionalism, punctuality, and confidentiality in a real office environment.
3. Produce workplace-ready documents and communications as assigned.
4. Interact respectfully with clients, supervisors, and team members.
5. Reflect on strengths, challenges, and career goals through structured practicum evaluation.