Medical Administration Assistant

This course equips students with essential interpersonal skills for managing relationships in healthcare settings. Emphasis is placed on effective communication, conflict resolution, teamwork, cultural sensitivity, and emotional intelligence. Students will develop strategies to foster respectful, professional interactions with patients, colleagues, and healthcare teams.

Prerequisites: HLTH-0157 Medical Terminology 2
In this course, students develop essential office skills for employment in a medical office setting. Topics of study include roles and responsibilities of the medical office administrator, Canada's health care system, legal/health and safety matters, general medical office procedures, file preparation and organization, medical tests and pharmacology.

The language of medicine is a specialized vocabulary used by health care practitioners. In this course students learn prefixes, suffixes, and root words to enable them to develop a medical vocabulary. The emphasis is placed on learning medical language as it relates to specific body systems, pathologies, and diagnostic testing so that the student can function effectively in medical environments. Spelling is emphasized.

Prerequisite: HLTH-0113 Medical Terminology 1
The language of medicine is a specialized vocabulary used by health care practitioners. In this course, students learn prefixes, suffixes, and root words to enable them to develop a medical vocabulary. The emphasis is placed on learning medical language as it relates to specific body systems, pathologies, and diagnostic testing so that the student can function effectively in medical environments. Spelling is emphasized.

Prerequisites: HLTH-0157 Medical Terminology 2
In this course, students develop medical transcription skills. Participants learn about careers in medical transcription, professional standards, dictation systems, speech recognition, transcription resources and electronic templates. Accuracy of medical documentation is imperative. Proofreading and editing skills are practiced throughout the course. Workbook exercises and practice with transcribing medical reports solidifies student knowledge of the professional standards of medical documentation.

This course provides an overview of general office procedures. Topics include office reception procedures, work and time management procedures, filing, meetings and meeting minutes, handling telephone calls, processing mail and appointment scheduling.

Prerequisite: OFAD-0022 Office Procedures 1
In this course students learn to set the order of priority for given tasks, utilize office equipment, employ office administration skills, demonstrate employability skills, proofread and communicate, utilize Robert's Rules of Order to effectively chair meetings, and will work in groups, as well as individually, to complete hands-on tasks similar to industry expectations.

In this course, students gain strong knowledge of two software applications-electronic spreadsheets and database management. Students acquire skills which will enable them to create, edit, format and print worksheets as well as use formulas, functions and charts to enhance usability and readability of numeric data. In addition, students will learn how to operate database application software to design and create databases, add and modify data and extract information using queries and reports.

In this course, students learn keyboarding by touch technique, basic word processing concepts using Microsoft Word and formats of business documents such as memoranda, letters, reports and tables. This course gives students practice in proofreading and communication skills and develops efficient production skills through repetitive and concentrated practice.

Prerequisite: COMP-0129 Word Processing 1
In this course, students improve keyboarding speed and accuracy, learn advanced word processing concepts, format business documents such as memoranda, letters, reports, tables, itineraries, minutes and agendas, and practice proofreading and communication skills. This course gives students the opportunity to develop superior production skills through repetitive and concentrated practice.