Overview
The Catastrophe Claims Representative Intern, contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate complexity property claims resulting from catastrophes, Natural Disasters, and weather events.
This is a term, student role, with a start date on May 4, 2026, and end date on August 21, 2026.
The deadline to apply is Friday, January 23, 2026.
Job Responsibilities
Manage and provide direction and support to a high volume of policy holders through the life of the claim.
Interpret policy wordings, determine policy coverage.
Adhering to policies, procedures, and Standard of Work documentation, and ensuring detailed and accurate records in line with regulatory requirements and company standards.
Coordinating and managing services with vendors and service providers.
Communicating with policy holders in a timely and proactive manner.
Communicating claim decisions promptly and effectively, while delivering exceptional customer experience.
Working in partnership with other claims staff in both an individual and team-oriented capacity.
Maintaining an effective and current diary system and document claim file activities in accordance with established procedures.
Perform other duties as assigned.
Qualifications
Currently enrolled in University or College and returning to full-time studies for the Fall 2026 term.
Demonstrated customer service skills.
Demonstrated collaboration, communication, and investigation skills.
Demonstrated time and deadline management skills.
Demonstrated exceptional attention to detail.
Retail or other customer service focused work experience.
Company Information
The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,300 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. We are also proud to be recognized as one of Manitoba’s Top Employers. To learn more visit wawanesa.com.