Overview
This role offers a flexible schedule, allowing individuals to work approximately 20 hours per week, making it ideal for balancing work and academic commitments. The position provides a competitive hourly rate of $30.00, which amounts to around $600.00 per week.
**Position Overview;
The Virtual Customer Service Representative will be responsible for delivering exceptional customer support through various virtual communication channels. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset. The representative will handle inquiries, resolve issues, and provide service information to ensure a positive customer experience.
**Key Responsibilities;
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions and maintain accurate records of inquiries and resolutions.
- Collaborate with team members and escalate complex issues when necessary.
Qualifications
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-oriented with excellent problem-solving skills.
- Basic computer proficiency and familiarity with virtual communication tools.
- Previous customer service experience is a plus but not mandatory.
Company Information
ProGres Construction
1530 Frederick St, Brandon, MB R7A 6Z6
https://progres.construction
[email protected]