Case Manager

Job Duties/Competencies:

• Assess client situations and determine the type of services required;
• Respond to participant crises and emergencies;
• Provide emotional, physical, social, and vocational support to individual clients;
• Provide information, connect, and refer clients to appropriate MMF programs, and community services;
• Ensure services provided optimize dignity, self-determination, and attainment of personal outcomes;
• Assist participants in identifying and developing daily life skills;
• Facilitate the improvement of wellness, coping skills, and empowerment among clients;
• Provide clear and accurate program information both in-person and over the telephone;
• Transport clients to and from activities, appointments, and their homes.

Skills and Qualifications:

• Bachelor of Social Work or an equivalent combination of education/experience may be considered;
• Minimum of two years’ experience in a Case Manager role or related experience may be considered;
• Minimum of two years’ experience working with diverse populations or similar work setting;
• Experience establishing and maintaining solid working relationships with a diverse array of partners, clients, and co-workers;
• Knowledge in the areas of addictions, attachment, mental health and trauma and how it impacts families;
• Knowledge of the Child and Family Services, Employment & Income Assistance, and other related systems;
• Experience developing and supporting a strong, respectful, team-based approach to service delivery;
• Intermediate knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint);
• Excellent interpersonal, communication and time management skills;
• Experience working for a not-for-profit organization and Indigenous community is an asset;
• Knowledge of Housing First Programs, and MMF programs and services is a definite asset; and,
• Ability to travel, valid Manitoba Driver’s license with access to a reliable vehicle.