Overview
Client Services Coordinator
Full-Time | Permanent | Competitive Base Wage + Sales Commissions
Are you a people‑first professional who thrives in a fast‑paced environment? Do you love being the friendly, knowledgeable voice that customers rely on? If you’re organized, confident, and motivated by both service excellence and sales success, we want to meet you.
We’re looking for a Client Services Coordinator to join our team—a key front‑line role responsible for creating exceptional customer experiences, supporting our sales and estimating teams, and keeping daily operations running smoothly. This position offers a competitive base wage plus commission opportunities for those who enjoy upselling, cross‑selling, and contributing to revenue growth.
What You’ll Do
Customer Service Excellence
Be the first point of contact for all incoming calls, emails, and walk‑in clients
Greet customers with professionalism and warmth
Respond to general inquiries, book appointments, and support product questions
Build strong client relationships and ensure timely follow‑up
Assist in resolving customer concerns with a solutions‑focused approach
Support internal staff, vendors, and clients with clear communication
Sales & Estimating Support
Prepare job folders and materials for estimators
Qualify incoming estimate requests
Provide basic quotes and service information
Process contracts and ensure deposits are collected
Assist with new and renewal contract preparation
Actively upsell and cross‑sell services
Meet monthly sales targets set by the Sales Manager
Process payments and pre‑authorized transactions
Administrative Coordination
Perform data entry, filing, and general office duties
Maintain accurate records and documentation
Schedule appointments and send customer confirmations
Support smooth day‑to‑day office operations
What You Bring
Minimum 5 years of customer service experience
Minimum 5 years in an office environment
Strong communication skills and a friendly, professional demeanor
High attention to detail and strong organizational abilities
Ability to work independently and collaboratively
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
Basic knowledge of QuickBooks
Valid Class 5 Driver’s License
Assets (not required):
Experience in landscaping, snow removal, or home services
Familiarity with LMN software
Previous sales or upselling experience
Why You’ll Love Working With Us
Competitive base wage + commission opportunities
A supportive team environment
A role where your customer service skills and sales abilities truly shine
Opportunities to grow within a dynamic, client‑focused company
If you’re passionate about delivering exceptional service and want a role where you can make a real impact, we’d love to hear from you. Apply today and help us continue to raise the bar in customer experience.
to apply visit our website - https://livingstoneltd.applytojobs.ca/permanent/48168