A New Assiniboine College Brand Identity
Read more
Director
Overview
Are you interested in working to get on-the-job experience in IT while helping small businesses across
North America? ACE POS Solutions Ltd. has an immediate opening for a full-time Junior Technical
Support Specialist (full-time 40 hours / week).
Technical Support is much more than fixing computers. It's about recognizing business needs and
finding IT solutions to meet those needs. Reporting to the IT Manager, this junior technical support
role requires that you work as part of the ACE POS Support Team to troubleshoot and provide remote
IT support including installation, set-up and maintenance of point-of-sale systems. Suitable candidates
will need to be comfortable on the phone in English providing technical support and customer service.
Key Responsibilities
--------------------------
• Utilize effective communication and listening skills with all stakeholders to troubleshoot IT issues.
• Log, monitor and report all incidents and support-related tasks that come in through the support
ticketing solution and/or over the phone.
• Provide remote desktop, email and phone support to users to assist with daily software/hardware
support requirements and follow up to ensure client satisfaction.
• Set-up and support IT equipment and services for all stakeholders.
• Assist in the diagnoses, escalation and resolution of any software bugs.
• Assist in the testing and quality assurance of new products, services or features.
• Assist in the preparation and management of internal / public knowledge base.
An ideal entry-level position for new graduates interested in gaining real hands-on experience in the
software industry. Areas of study include; client and network operating systems,
installation/management of software and system hardware, managing/installing active directories,
communication and technical documentation.
While ACE POS Solutions Ltd. is based in Toronto, this position is 100% remote and open to anyone who can
legally work in Canada. Please be aware that if you are not currently authorized to work in Canada,
your application will not be considered.
Qualifications
Education and Professional Skills/Knowledge
--------------------------------------------------------
• New graduate with a Diploma or Degree in Computer Networking or in a related discipline.
• Entry-level position but any experience in similar end user software support role would be an asset.
• Experience in inventory management would be an asset.
• Experience with retail point-of-sale systems considered an asset.
Bonus Points
------------------
• Familiarity with investigating, and informing customers on how to correct errors and inconsistencies
in software usage, entries, and reports.
• Familiarity with financial or accounting software.
• Spoken and written French
Contact
ACE POS Solutions Ltd. is an industry supplier of Point of Sale (POS) software systems, hardware
and support services. Besides offering solid retail POS solutions, APS has a strong team of
experienced developers to deliver a new generation of Mobile and Cloud-based POS solutions.
To apply, please send your resume and CV to careers@acepos-solutions.com