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Operations Manager, Bell MTS Iceplex
Overview
True North Sports + Entertainment is looking for a knowledgeable, dependable facility leader to join the Bell MTS Iceplex team.
The Operations Manager, Bell MTS Iceplex is responsible for all operational aspects of the 4-pad multiplex ice facility and exterior grounds, leading a full-time and part-time team of building engineers, ice-cleaners, housekeeping, grounds keepers that ensures an exceptional standard of ice quality, safety, cleanliness, and technical operation while adhering to approved budget parameters.
What to be excited for in this role:
Daily Operation and Facility Systems & Maintenance
• Overall responsibility for the daily operation and maintenance of the facility and all systems, including HVAC, sound, lighting, ice making, fire protection, safety, scoreboard, communication etc., including:
o Establish and oversee maintenance of proper building standards and best practices with dedication to continuous improvement and a focus on preventative maintenance.
o Ensure building and grounds maintenance and cleanliness are maintained on a proactive basis.
o Planning for and executing both daily requirements and seasonal/annual maintenance projects.
o Organizational Priorities. Preparation and periodic review of facility policies and procedures, ensuring consistency with strategic objectives of Bell MTS Iceplex and True North.
o Develop and grow relationships with venue suppliers.
Health & Safety
• Sit as the Chair of the Workplace Health & Safety Committee and be responsible for the development and upkeep of Health & Safety regulations, including but not limited to safe work procedures, hazard assessments, facility emergency plans and PP&E requirements.
• Responsible for workplace inspections, conducting safety information sessions and incident investigations.
Lead and Mentor Operations Team
• Responsible for the recruitment, training, scheduling and management of all operations staff, quality of ice, cleanliness of facility. In addition, provide and/or supervise development of departmental processes and standards in the areas of training, health and safety, procurement, etc.).
Programming Support
• Assist programming staff with responsive service, providing excellent customer service and responding to requests, including setup and technical requirements for events are executed per specifications.
• Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events.
Financial Management
• Managing & Reporting. Develop and maintain controls and reporting concerning operating and financial results related to venue operations – primarily for General Manager and accounting.
• Operating Budget. Assist in development in overall Bell MTS Iceplex budget, leading in the areas of building operation, housekeeping, security, safety and maintenance.
• Asset Management. Responsible for maintaining accurate inventory of equipment, furniture, supplies and management of lifecycle budgets.
• Capital Budget. Participate in development and prioritization of capital requirement of the Bell MTS Iceplex.
Qualifications
What we need from you:
• Minimum 5 years previous experience in recreation supervisory role and/or related-venue facility management.
• Minimum 5 years’ experience in ice maintenance, including resurfacing, installation and removal.
• Class 4 Power Engineer Operator Certificate or greater. Handyman skills in carpentry, plumbing and electrical an asset.
• Strong verbal/written communication and interpersonal skills in dealing with the public, athletes, hockey associations, sponsors, staff, patrons.
• Able to work independently.
• Excellent problem solving and organizational skills, with a personal hands-on approach.
• Able to work flexible hours, including ability to work evenings and weekends as required.
• Able to work in an environment with multiple and competing demands, while maintaining a professional and courteous demeanor.
• A team player, working with colleagues sharing a common goal of providing a Superior Patron Experience.
Contact
To apply for this position please email your resume and cover letter including salary expectations (in PDF format as one document) to hr@tnse.com. Please include Operations Manager, Bell MTS Iceplex in the subject line.
Closing date: Sunday, May 30, 2021
We thank all that apply, however, only those selected for an interview will be contacted. No phone calls please.