Overview
Position Overview
The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.
Key Job Responsibilities
• Setting up, operating, and dismantling audio visual equipment at events as assigned.
• Servicing trade shows, hotel conventions, and staging events.
• Verify completed purchase orders and that all required equipments were prepared.
• Loading and unloading trucks; requires to lift heavy equipment.
• Climbing stairs and ladders
• Perform various control testings and troubleshoot equipments before the assigned event.
• Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
• Walking during trade shows.
• Driving defensively – cube vans and panel vans
• Driving long distances (or as a passenger).
• Handling equipment with care.
• Complete reports on events as per company procedure
• Representing the Company in a professional manner
• As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
• Perform other duties as assigned.
Qualifications
Job Qualifications
• High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
• 2-3+ years of customer service or hospitality experience is preferred.
• 2-3+ years of audio visual experience is required.
• Set up knowledge of the following equipment is required:
Portable Sound Systems ( speakers, mixers and equalizers )
Wireless Microphones
LCD Data Projectors and Monitors
Computer Interfaces and Switchers
Betacam and VHS Players
Large Projection Screens and Scaffold towers
Industrial Video Cameras
Video Lighting Equipment
Simultaneous Translation Equipment
Fastfold Screens
Cameras
Risers/Staging
• Strong Client Service and interpersonal skills
• Professional Appearance and behavior
• Able to work under pressure with tight delays
• Analytical and problem resolution skills
• Organizational Skills
• Valid driver’s license
Competencies (by Core Values)
• Ownership
• Hospitality
• Professionalism
• Responsiveness
• Safety Conscious
• Decision Quality
• Tech Savvy
• Communicates Effectively
• Drives Results
• Instills Trust