Cable TV and Internet Installer

POSITION OVERVIEW

Commstream is a fast growing and reliable company offering affordable high-speed internet and digital TV in rural Manitoba. We give rural communities the best speeds for their dollar, a value only matched by our impeccable customer service. We strive to deliver bandwidth and connectivi-ty to underserved regions, bringing rural and remote communities closer; ultimately connecting our great province.

As a member of a technical team, the Installer will be responsible for providing superior customer service to our Western Manitoba customers. You will be responsible to perform cable television installations and repair work in order to provide quality and reliable service to subscribers on a consistent basis. Commstream provides in-house technical; safety and service training which will increase with experience to ensure our Installers are set up for success.

DUTIES & RESPONSIBILITIES

• Installing and servicing cable television and wireless internet systems and products for Commstream customers
• Analyzing work orders, planning daily travel schedule, investigating complaints, conducting tests and resolving problems
• Studying requirements, ordering and gathering components and parts, completing installa-tion and performing quality tests
• Maintaining rapport with customers by examining complaints, identifying solutions, suggest-ing improved methods and techniques, recommending system improvements
• Keeping personal equipment operating and in good repair by following standards, trouble-shooting breakdowns, maintaining supplies and performing maintenance
• Document service and installation actions by work orders, reports, logs and records
• Understanding of cable wiring and equipment used in cable distribution
• Installing, analyzing and correcting problems in residential commercial and multi-dwelling unit wiring
• Maintaining customer confidence by keeping customer information confidential
• Demonstrate knowledge and proper use of test equipment

SKILLS, EFFORTS & ATTRIBUTES
The ideal candidate is a professional, customer-orientated individual who has strong problem-solving skills, technical aptitude and enjoys working in a fast-paced customer facing work environ-ment.

WORKING CONDITIONS

• Travel via company vehicle
• Work rotating shifts, including nights and weekends, holidays and emergency situations
• Work overtime when required
• Work in an on-call situation.
• Work in inclement weather conditions (including heat, snow, rain & cold)
• Lift, push and pull up to 90 lbs.
• Kneel, crouch and work above shoulders on occasion