Call Center, Central Station Alarm Operator, AAA

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AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

Position: Operator Monitoring Station

Job Status: Temporary - Part-Time

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

Role accountabilities:

Responding to alarms and signals following customer protocols and standards as outlined
Handle inbound alarm related telephone calls, dispatching authorities as required
Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
Work with our customers to check signals, update information and provide reporting
Actively participate in coaching sessions and complete mid and year-end performance reviews

Job requirements:

Must be available to work on flexible shifts and weekend shifts
At least six months’ customer service experience preferred
Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
Strong customer service, analytical, and decision making skills
Intermediate computer skills
Superior attention to detail
Ability to work independently and as a member of a team
Security experience an asset

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Bilingualism is an asset (English and French)

Additional Information:
Application Deadline: 02/17/2022
Position Type: Union
Position Level: Unifor Local 7
Job Status: Temporary - Part time

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)
Job Location: Canada : Manitoba : Winnipeg

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.