Case Manager

Primary Function
The Case Manager will assist clients with multiple barriers in their settlement journey, using a case management approach. Having extensive knowledge of community resources, they will conduct comprehensive, client-centered needs assessments and connect clients with both internal services and appropriate external agencies as required.

Essential Functions + Responsibilities
• Perform thorough needs assessment, prepare settlement plan, and refer to internal staff and/or external agencies to address determined needs
• Assess complexity of cases and assign them to facilitators accordingly
• Cultivate and maintain strong relationship with community partners to ensure smooth referral process
• Maintain a caseload of high need, multi-barriered clients
• Facilitate crisis counselling sessions for clients (individual and group)
• Debrief with Westman Immigrant Services staff following crisis situations and coordinate appropriate follow up support
• Develop partnerships with service providers, participate in committees in the community to strengthen the relationship between partners and Westman Immigrant Services
• Respect professional boundaries and maintain client confidentiality
• Participate in professional development activities to remain current in the field
• Participate in regular performance review and program evaluation process
• Maintain accurate client records and report on activities monthly and annually
• Other duties and responsibilities may be assigned