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Caseworker
Overview
Are you a client-centered and results-oriented individual? Consider this opportunity to contribute to the delivery of the Ontario Disability Support Program.
This recruitment is for SWAT Caseworker positions only. The results may also be used to fill additional SWAT Caseworker opportunities only.
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.
What can I expect to do in this role?
You will:
• collect and evaluate information to determine eligibility for ODSP Income and Employment Supports
• make adjustments to entitlements and resolve conflict situations
• explain legislation and ministry initiatives
• prepare a range of communication materials
• Support the overall delivery of the ODSP across the province
Qualifications
How do I qualify?
Customer Service and Communication Skills
• you demonstrate sensitivity towards diversity/inclusion of applicants/clients and co-workers
• you have problem solving skills to resolve complaints, concerns and disputes
• you have effective communication and consulting skills to write clear, concise reports and conduct information sessions
• you can provide effective customer service to clients with disabilities
• you have effective communication skills to determine client needs and make appropriate referrals
Knowledge and Analytical Skills
• you have knowledge of community services, resources, policies, programs and issues/barriers affecting clients with disabilities
• You have knowledge of the Ontario Disability Support Program
• you have demonstrated analytical skills to collect, document and evaluate information
• you are able to interpret and apply legislation in order to review/determine program eligibility and identify issues/discrepancies
Planning and Organizational Skills
• you demonstrate planning and organizational skills to set priorities, work within time constraints and meet deadlines
• you are able to work in a team environment, including a virtual team environment (eg. Working with colleagues in different locations or occasionally working remotely)
Note
Successful candidates may be required to undergo an employment screening check in accordance with the Ontario Employment Screening Checks Policy.
Contact
Applicants are to apply directly online at https://www.gojobs.gov.on.ca/Jobs.aspx (searching Job ID 187846), instructions on how to apply can be found in the attached job ad.
https://www.gojobs.gov.on.ca/Preview.aspx?Language=English&JobID=187846