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Counter Sales/Warehouse Associate
Overview
Looking for a long-term career where you can achieve growth and success? Then come and join our team!
EMCO Brandon is a residential plumbing and heating supplies wholesaler, and we have an immediate full-time opening for a Counter Sales/Warehouse Associate.
About EMCO Brandon:
At EMCO Brandon, we pride ourselves in providing excellent customer service, focusing on growing our business by doing the right thing and having a team of motivated people that act like owners. We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences.
What EMCO Offers You:
• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• An inclusive and professional workplace
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
Position Summary:
The Counter Sales/Warehouse Associate will provide sales support to customers who come to our counter, as well as ensuring the warehouse runs smoothly. Their goal is to provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area and warehouse. They will provide support to customers by answering questions, picking, and entering orders and following up on any backorders.
Duties and Responsibilities:
• Assist customers who purchase material at the sales counter
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the sales counter
• Receive and put away stock
• Enter, pick, and pack sales orders generated at the sales counter
• Maintain and clean the sales counter area including any merchandising displays
• Inform the Buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks such as receiving and administrative duties as requested by the Profit Centre Manager
Qualifications
Qualifications:
• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales preferred
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
Preferred Skills:
• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Trend, Eclipse, Word, Excel, and Outlook
Contact
How to Apply:
If you are interested in this opportunity, please send your cover letter and resume to Scott Finn: sfinn@emcoltd.com
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.