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Customer Service Representative
Overview
We are looking to add a new Customer Service Representative (CSR) to join our growing Intermodal Business Unit Customer Service team in Winnipeg.
As our U.S. Transborder business grows, we are looking to add a new CSR to support our experienced team to continue to provide exceptional care and ensure customer satisfaction moving forward. Working within a team environment, the CSR will provide day to day support to customers and work closely with Driver Service Representatives (DSRs) to ensure customer specifications are met. Communicating with customers to receive and enter orders as well as following up with rail service providers to check the status on orders. The CSR will also work to maintain customer accounts, including monitoring customer activity, documenting any issues, identifying new accounts, reporting weekly sales and activities to management etc. A full description of this position will be discussed with qualified candidates at an interview.
The hours of work are Monday to Friday 8:00 am to 5:00 pm in the office.
Why choose Kleysen?
We provide a competitive salary based on skills and experience, and a full range of benefits including:
Permanent full-time employment
Educational Assistance
Health, Vision & Dental Benefits
Employee Assistance Plan
Life Insurance and AD&D
Employer Matched Pension Plan
Profit Share Program
Free parking
Social Club – Mix fun with work!
More about us:
Kleysen is one of the 35+ companies that make up the Mullen Group. We are forever growing, and we are always looking for new skilled employees to add to our team. Our business is driven by the passion, trust, and loyalty that our employees foster with each other and our vision. Other locations include Edmonton AB, Calgary, AB, Saskatoon, SK & Esterhazy, SK!!
Qualifications
This role requires an individual keenly interested in a transportation career with the following:
Experience in operations and/or customer service (2-3 years)
Strong people skills working within a team environment
Exceptional verbal & written communication skills to develop a long-term relationship with our customers by gathering details of the customers’ business, identifying opportunities and review of commercial contracts
Ability to problem solve & influence outcomes
Excellent time management and organizational skills in handling volume of work, changing demands and various sources of information
Proficient use of MS Office programs such as Outlook, Excel and Word
Experience with TruckMate (TMW) an asset
Previous experience with cross border shipments would be an asset
Attention to details and information to ensure accuracy and transfer information to affected team members
Strong commitment to customer service to monitor status of key accounts and respond to issues after hours.
*we are located outside of public transportation in Oak Bluff, the successful candidate will need to have reliable transportation to attend work each day.
Contact
We will be recruiting immediately. Any interested applicants should include cover letter with salary expectations and resume to mabaga@kleysen.com or hr@kleysen.com