Field Claims Adjuster

COMPANY PROFILE:

Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

PURPOSE OF POSITION:

Working within predetermined authority levels and under the direction of the Claims Manager, Claims Specialists investigate, evaluate, and negotiate low to moderate commercial and residential property and casualty insurance losses reported by Red River Mutual Policyholders. The Claims Specialist is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files.

KEY RESPONSIBILITY AREAS:

By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques
Review complex policy wordings to evaluate the availability of insurance coverage for reported losses
Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker
Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss
Negotiate resolution of insured losses based on the results of the investigation
Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses.