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First Level Helpdesk Support - Information Technologist - Level 2
Overview
The First Level Helpdesk Support role is the first level of contact with all of our clients relating to technical issues and requests. There is a high-level of client contact via phone, email, and in person in this role and the individual must excel at customer service and technical problem resolution.
Qualifications
MANDATORY QUALIFICATIONS & EXPERIENCE
• Grade 12, G.E.D., or Mature High School Diploma
• Post secondary diploma, degree or certification from a recognized technical training institute.
• One year of experience working in an Information Technology helpdesk related role in dealing with clients.
• Sufficient experience in the information technology field to have demonstrated competence in related tasks.