Front Desk Agent

About us:
Becker’s Chalets is a family oriented seasonal resort, just 5km south of the hustle and bustle of the Jasper town site. Located along the Athabasca River, with mountainous views and lots of green space – it is a very quiet and relaxing location for both guests and employees alike. As a team, we all work together to ensure that our guests have a very clean, comfortable, and memorable stay. We have been recognized with numerous Employers of Choice awards and Housekeeping awards and have achieved our level 3 in the Alberta Hotel and Lodging Association’s Health and Safety Program.

Job Description:
At the beginning of your employment, we will have a warm and welcoming orientation – going over many aspects of your job, living accommodations, wildlife, and health and safety among a variety of other things! Our goal is to ensure that all team members of Becker’s Chalets have a wonderful and memorable experience!

• As a front desk representative, your shift will fall in between the hours of 7am and 11pm as we are not open 24 hrs/day.
• Most of your shift will comprise of working with one other team member; together you will ensure that the guests you encounter have a positive and memorable first/last impression of Becker’s Chalets and Becker’s Gourmet Restaurant.
• Throughout your day, you will be interacting with our guests either through check in, check out, general enquiries, gift shop purchases, or in passing. As customer service is of utmost importance for this position, this will be done in a very polite, professional, friendly, prompt, and efficient manner.
• You will be required to memorize our reservation codes and know the room description for each code in order to succeed in this role – this should be done prior to training on the computer software (which is based on these codes).
• You will become proficient with our reservations software, Visual One, based on the training that you will be provided – basic computer skills are required in order to navigate the computer system (both Visual One and Outlook).
• Front desk tasks include, but are not limited to: answering phone calls/emails, assisting guests, check-in/check-out procedures, make/change/cancel reservations (for the chalets, restaurant and White Water Rafting), handle payments, clean/ disinfect/organize/tidy/vacuum/ and restock the front desk area (including behind the desk, in the bathrooms, lounge area and small gift shop). You will also be responsible for filling out chalet gift certificates, communicating interdepartmentally, and handling any guest feedback (ex. suggestions, compliments, and/or complaints).
• Periodically, your supervisor(s) will check in with your team to see if any assistance is needed, however you will be working under minimal supervision on a daily basis.
• Sometimes, over and above your daily tasks, other spontaneous jobs may be requested/required of you, depending on the help required.

What we offer:
• Newly renovated staff accommodations
• Very competitive wages
• Free uniform
• Contract end bonus, based on performance
• Training is provided
• Staff discounts (rooms, restaurant & gift shop)
• Free White Water Rafting
• Monthly staff BBQ's
• Recognition for great work
• Aquatic & Fitness center corporate rates
• Staff bicycles, basketball hoop, and some sports equipment availability
• Free WIFI – intermittently
• Staff Health and Wellness program
• Team building activities
• Lasting friendships and memories to cherish