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Harvest Support Representative
Overview
PURPOSE and SCOPE:
As a Harvest Support Representative for MacDon Industries, you will be provided an opportunity where you can travel the
United States while expanding on your hands-on experience, during the custom wheat harvest to provide technical support
to Custom Harvesters. This role will develop your customer service and communication skills as you work in a professional
environment alongside others within the company to working with dealers or representatives externally.
This position is a 4 month term starting on May 2 2022.
RESPONSIBILITIES:
• Acknowledge customer concerns and use diagnosis, troubleshooting and repair abilities to help resolve issues.
• Work with the Product Support department to address and mitigate technical issues occurring in the field.
• Compile information and prepare reports of daily field activity to help the Product Support department with the
quality of machine performance.
• Ensure that the service equipment is performing up to standards for optimum field use and conducting maintenance
on the equipment when required.
• Maintain the quality of valuable tools, equipment and vehicles that are used during the custom wheat harvest.
• Other duties as assigned.
Qualifications
QUALIFICATIONS:
• University or College degree, or internship, related to agriculture or engineering.
• Familiar in the operation of farm machinery is an asset.
SKILLS & KNOWLEDGE:
• Understanding of agricultural equipment and harvesting practices.
• Strong Mechanical, Hydraulic and Electrical troubleshooting skills.
• Ability to adapter and willing to learn in various situation.
• Good communication skills; oral and written.
• Proficient in Microsoft Windows and Office Software.
• Excellent problem solving skills.
• Good interpersonal skills. Good planning and administration abilities.
• Ability to work in a team or independently as required.
• Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United
States. Valid passport required.
• Must hold and maintain a valid driver’s license and be able to cross Canadian US border.
Contact
Interested applicants can submit resume and cover letter to Jillian Pitura at JPitura@macdon.com