Intake Worker

Primary Function
The Intake Worker is responsible for client intake including gathering of background information, conducting needs assessment and referral to internal programs.

Essential Functions + Responsibilities
• Screen new clients for initial assessment purposes, identify needs, background information, preference of language of services, determine the eligibility for settlement program
• Based on initial assessment, create a client file in the database and on paper, refer client to internal program staff based on identified needs and eligibility
• Maintain and update database
• Maintain and update paper files
• Effectively track and provide accurate reporting for supervisor, submit a monthly statistical report to the Settlement & Resettlement Manager
• Maintain client confidentiality at all times
• Follow organizational standards and regulations during interactions with clients and when working on behalf of the organization in the community
• Promote agency programs and services to individuals and other service providers contacting the site, directing potential partners to appropriate agency contact for further development
• Responsible for distribution and compiling client satisfaction surveys and feedback forms
• Actively participate in the professional development initiatives
• Work as part of a team by attending regularly scheduled staff meetings to address client and organizational needs
• Develop and prepare newcomer settlement packages for distribution to newcomer families
• Provide assistance and Support to staff as requested
• Other duties and responsibilities may be assigned