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IT Support Technician
Overview
Position is part-time—20 hours per week. Opportunity to increase to full-time. The incumbent is expected to respond to IT related emergencies outside of regular working hours when the need arises. Position starts October 1, 2021.
Under the direct supervision of the IT Manager, the IT Support Technician works collaboratively with the IT Manager to ensure the continuous daily operations of the IT services of the School. The IT support technician’s (ITST) primary role is to act as the main point of contact for technical support for faculty, staff and students. Along with this role the ITST supports the operations of the IT services provided by the school.
Duties and Responsibilities:
Responds to technical support requests that continues smooth academic programming
Provides support and troubleshooting to resolve user and IT equipment related issues
Deploys and configures hardware and software
Configures, maintains, troubleshoots, repairs, replaces, and upgrades desktops, laptops, tablets, printers, scanners, mobile devices, switches, projectors, Apple TVs and other IT related items.
Participates in hardware and software inventory management
Performs research in support of issues resolution
Participates in network wiring and cable termination, organizing, reorganizing and labeling cables, computers, and other items
Participates in the development and update of IT related documentation
Performs equipment decommissioning operations
Performs other tasks delegated by the IT manager
Qualifications
Post-secondary education in Computer Sciences or relevant work experience
Minimum two years of experience as an IT support technician
Experience with Microsoft Office 365 web and desktop applications, Windows 7, Windows 10, OS X, and iOS operating
systems, Active Directory, TCP, VLAN, DNS, DHCP, GPO, WDS
Working knowledge with Windows 2008 R2, Windows 2012 R2, Windows 2016 server operating systems, and Linux operating systems
Working knowledge with VMWare VSphere 6.5
Working knowledge of manageable switches, routers, and firewall configuration
Must maintain confidentiality in all aspects of the job
Able to manage multiple tasks with frequent interruptions, prioritize work and use good judgment in decision making
Good written and oral communication skills
Able to work in a team-oriented, collaborative environment
Contact
Submit cover letter and résumé to Jennifer Tesoro, President, at jtesoro@smamb.ca.