Office/Practice Manager

Virden Animal Hospital is looking for an Office/Practice Manager. Initially, the position will start part-time with the potential to work towards full-time in the future. The position works under the direct supervision of the veterinary partners of Virden Animal Hospital.

This role manages staffing and the human resources function at the hospital. The Office/Practice Manager is also responsible for policy administration, public presence, and marketing of the hospital (advertising, Web and Facebook).

Policy administration: hospital procedure, protocol development and administration, collaborating directly with partners ensuring decisions made are followed through. Special one-off projects may be assigned. The role provides on site leadership to ensure that VAH delivers a high standard of client and patient care.

Human Resources and staffing: Development and maintenance of all job descriptions and employee contracts, staff appraisal administration, participating in the recruitment, hiring, and onboarding of new staff ensuring there is a training plan in place. The Office/Practice Manager also does staff scheduling, approves staff vacation planning, tracks of use of vacation, over time and sick time. The position also acts as an administrator for the employee benefit programs. The role is also charged with the need to provide ongoing, timely and effective constructive feedback to employees that is respectful, builds confidence and maintains self-esteem.

Financial: responsible for follow-up on outstanding accounts and the administration of the credit policy.