Operational Support Analyst

WESTMAN COMMUNICATIONS GROUP is seeking applications from energetic, highly motivated individuals to become part of our team. Westman is a successful, fast-paced and dynamic organization, with a positive, team-oriented work environment. We offer competitive compensation including a comprehensive and unique benefits package. Leverage your knowledge with a local technology leader.
Based in Brandon and reporting to the Chief Technology Officer, the Operational Support Analyst will be an integral part of our operations team, and support tasks assigned by our operational and project delivery teams. Projects span a wide variety of use cases and include designing new features/systems, development and continuous improvement.
What you’ll do:
• Build QuickBase applications, functionality, pages, reports, and dashboards.
• Work with the stakeholders to translate business needs into intuitive applications and features.
• Design and create new applications and features.
• Administer existing and new QuickBase applications.
• Build reports and dashboards for end-users.
• Understand data flow and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
• Translate user requirements and user stories into actionable items.
• Write detailed feature requirements and testing plans; participate in system and acceptance testing.
• Create and maintain application documentation.
• Day-to-day end user support including user provisioning, training, troubleshooting, and maintenance of applications.
• Provide support by correcting issues, answering questions about system functionality, and completing enhancement requests.
• Modify existing workflows to increase productivity and database performance.
• Assist with other systems and information technology infrastructure as required.