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Product Support Technician
Overview
PURPOSE and SCOPE:
As a Term Product Support Technician for MacDon Industries, you will be provided an opportunity to travel throughout North
America, gaining hands-on experience with modern harvesting equipment. You will gain exposure to the global
development, manufacturing, and support of farm equipment, while growing customer service and communication skills. In
a professional environment, alongside experienced MacDon support representatives, you will help dealers and customers
get the most from their equipment. This is a highly varied role in a dynamic environment, where no two days will be the
same! This position is an 8-month term starting Spring 2022.
RESPONSIBILITIES:
• Work with the Product Support department and MacDon dealers to address and mitigate technical issues occurring
in the field.
• Investigate customer concerns and use diagnosis, troubleshooting and repair abilities to help resolve issues.
• Assist with demonstration, customer days, and new product field starts.
• Compile information and prepare reports of daily field activity to help the Product Support and Engineering
departments with the quality of machine performance.
• Other duties as assigned.
Qualifications
QUALIFICATIONS:
• University or College degree, or current student (internship), related to agriculture or engineering.
• Familiar in the operation of farm machinery is an asset.
SKILLS & KNOWLEDGE:
• Understanding of agricultural equipment and harvesting practices.
• Strong Mechanical, Hydraulic and Electrical troubleshooting skills.
• Ability to adapt and willing to learn in various situation.
• Good communication skills; oral and written.
• Proficient in Microsoft Windows and Office Software.
• Excellent problem solving skills.
• Good interpersonal skills. Good planning and administration abilities.
• Ability to work in a team or independently as required.
• Available to travel over extended periods of time (90% of the time). Able to travel through Canada and United
States. Valid passport required.
• Must hold and maintain a valid driver’s license and be able to cross Canadian US border.
Contact
Interested applicants can submit resume and cover letter to Jillian Pitura at jpitura@macdon.com