Senior IT Technician/Network Administer

West-Can HR Solutions is currently recruiting for a Senior IT Technician / Network Administrator for a client in Brandon MB
The Senior Technician / Network Administrator is the senior tech responsible for leading both the IT support team and the support desk process, while also maintaining a hands-on approach to: assessing and repairing computers and servers, deploying and configuring networks, maintaining system integrity, and improving system performance.

The Senior Tech is a key position with the company, always focusing on growing the business while making sure customers, clients and associates enjoy a positive experience throughout their engagement. This position works under the general direction and supervision of the IT Manager and Ownership.

DUTIES AND RESPONSIBILITIES:
• Speaking with customers and assessing their needs in person, by phone or remotely
• Diagnosing computers and peripherals and estimating cost for repair
• Prioritize jobs and assign technicians to customer jobs
• Assist in training new staff
• Supervision of junior technicians
• Special Project scheduling
• Assist in dealing with issues brought forward by staff or management
• Multi-task / triage ticket resolution and issue management
• Ticket creation, invoicing, closing work orders, receiving payment
• Deploy and configure networks and servers; make and run cables
• Regular network troubleshooting activities and resolve network connectivity issues
• Ongoing server maintenance and troubleshooting
• Installation of cell phone boosters, point-to-point bridge
• Installation, configuration, and support of VoiP telephone systems
• POS, Terminal and ATM maintenance and repairs
• Driving to sites for estimates/sales/repairs/deliveries/installs etc.
• On call one week per month (after hours / weekend)
• Track and input time and work performed
• Ordering inventory
• Other duties as assigned

QUALIFICATIONS
• Post-Secondary education in IT / Network Administration
• 2-3 years senior IT support experience
• Strong leadership and problem-solving skills
• Strong customer service / communication skills
• Current Class 5 Driver’s Licence and a clear Criminal Record Check required

Please submit your cover letter and resume via Rob@wchrs.com or call (204) 727 0008 for further information on the position