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Technical Service Representative (TSR) - Casual
Overview
WESTMAN COMMUNICATIONS GROUP is seeking applications from energetic, highly motivated individuals to become part of our team. Westman is a successful, fast-paced and dynamic organization, with a positive, team-oriented work environment. We offer competitive compensation including a comprehensive and unique benefits package. Leverage your knowledge with a local technology leader.
What you’ll do:
• Assist Westman customers in resolving problems related to home phone, Internet, and Cable television by providing pleasant, professional, and knowledgeable customer service and support
• Respond to customer inquiries from multiple sources such as support chat, social media, email, and telephone, as well as face-to-face
• Triage incoming customer communications promptly and direct inquiries to the appropriate department or person in a courteous and efficient manner
• Create and update tickets for all customer interactions
• Maintain a strong knowledge of CPE such as smart phones, tablets, and laptops
• Stay current on Westman video services including various channels and channel lineups per community for optimal customer experience
Qualifications
What you’ll bring to the team:
• Excellent customer service skills
• Minimum one-year of post-secondary education from a two-year diploma program in information or electronic technology
• Working knowledge of MS Windows and Internet applications
• Pleasant personality with strong troubleshooting and communication skills
• Ability to work independently with minimal supervision as well as part of a team
• A positive “can do” attitude and customer focused approach that will enable you to deal with challenging situations
*Must be available to work evenings and weekends
Contact
Apply today to join our team at https://westmancom.com/careers and start your exciting career journey with us!
As an equal-opportunity employer, we encourage applications from all qualified individuals. While we thank each applicant for their interest, only selected candidates will be contacted.