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Travel Agent
Overview
DUTIES/RESPONSIBILITIES:
• Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or inperson in order to sell travel products and services.
• Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the qualityof the travel experience.
• Sells all travel products including domestic and international air, train, cruise, tour, CAA exclusive groupdepartures, travel insurance, hotel and car reservations
• Promotes CAA memberships and all CAA products, services and benefi ts
• Support all CAA/AAA preferred partnerships and marketing initiatives
• Researches client request, quotes fares and schedules, issues tickets, and prepares all required travel relateddocuments and applications.
• Advises client of product terms and conditions.
• Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System(CRS), SAP System and Sales Automation.
• Establishes and maintains member’s travel fi les, accepts and processes payments, refunds, lost tickets anddocuments.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Participates in the resolution of client complaints.
• Performs other job-related duties as assigned.
Qualifications
REQUIREMENTS:
• Graduate of Post Secondary Education Program in Travel Counselling.
• Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certifi ed Travel Consultant(CTC).
• Three (3) years of experience in a Travel Consultant (Agent) position.
• Certifi cation in Apollo (Focal Point) GDS.
• Working knowledge of Microsoft Windows and Microsoft Offi ce applications.
Contact
Please apply online at https://jobs.caaclubgroup.ca/