The Online Application system and Self-Service system will be unavailable Friday, June 28th, 12 p.m. - 6 p.m. CDT.
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Work-from-Home Customer Retention Specialist
Overview
At S&P Data, we are the customer service sidekicks to our partners, and we provide support for some of the industry leaders in telecommunications, finance, technology and security. For more information on S&P Data, visit our website at https://www.spdatallc.com/about.
We are hiring full-time customer retention specialists to connect with our customers. Our retention specialists handle incoming calls that vary from account questions to basic troubleshooting, identify solutions and provide a resolution.
Qualifications
Our ideal candidate has;
• At least 1-year of customer service experience
• At least 1-year of call centre experience
• Highschool diploma or equivalent
• Technical aptitude to be able to navigate multiple platforms simultaneously
• Experience using Microsoft Tools such as Teams, and Office 365
• The ability to work from home in a quiet space, free from distraction
• Laptop/desktop with a hardwired connection to a modem (min 4GB memory, Windows 10 operating system, antivirus software, antispyware software, second monitor and 10up/3down internet speed)
• USB Headset with microphone or willingness to purchase
• The ability to work in 8-hour shifts within the hours of 7am to 11pm EST, Monday to Sundays, including mandatory weekend shifts
• Ability and Willingness to be seated for extended periods of time
• Ability to de-escalate challenging customer situations
• Ability to work under pressure and manage conflicting demands
• Ability to communicate proficiently in English
Contact
Levie Marilao
Talent Acquisition Specialist
S&P Data LLC
Email: levie.marilao@spdatallc.com
Careers: SPDataLLC.com/jobs