Customer Service Representative (T)

What you will do:

- Receive customers, answer their questions regarding product availability and commodity/service prices, completes order forms for order given and received payments for sales made

- Work with operations staff and customers via telephone, in person, or by email, to complete the product bookings and/or product orders and forward to operations staff for shipment when required

- Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable and credit limits 

- Receive and post payments to customer accounts – while ensuring 100% accuracy

- Print Daily Reports as required under Policy and Procedures including the “End of Day Report”, and “Payments Listing”

- Reconcile cheque and credit card payments daily

- Maintain confidential office records and files covering daily transactions made at the facility that includes customer invoices, stock transfers and shipment notices

- Assist with National Safety Code file submission and maintenance and corporate Environment Health and Safety Program, as required

- Track staff training, submitting required paperwork to Asmark and completing Monthly Meeting Minutes and/or Site Inspections

- Assist with new hire and re-hire paperwork and maintain confidential employee files for each employee as required by the Human Resources Department

- Complete administrative correspondence as required; including but not limited to letters, memo’s and emails

- Plan and set up branch displays as required

- Compile and provide information on items such as stocks in store, product sales, prices, shipments and accounts outstanding as requested by the Branch Manager and/or Assistant Manager

- Assist with inventory control by tracking inventory coming in and going out of the location. Prepare stock transfers and product orders as required

- Assist with inventory spot checks and monthly/yearly inventory cut-offs

- Maintain and order office supplies

- Open and distribute incoming mail and packages, and direct outgoing mail on a daily basis

- Assist location in the receipt of shipments of supplies and/or inventory

- Check shipments for damaged articles, quality and quantity of merchandise received, and places goods in designated storage areas as required

- Restock shelves from stock room supplies and, upon approval of the Branch Manager and/or Assistant Manager, orders stock which has reached a low level

- Perform necessary housekeeping duties

- Perform the responsibilities of other market area positions during staff absences in order to optimize the efficiency of market area operations