Customer Service Representative - Term

Job Purpose

Glacier FarmMedia (“GFM”) is a dynamic company in the Canadian agriculture industry that connects with farmers through a variety of regional and specialty media franchises, a listings marketplace for the sale of farm equipment, leading industry events like Ag in Motion and Canada’s Outdoor Farm Show and customized offerings for Weather and Market analysis and insights.

The Summer Customer Service Representative plays an important role in supporting Farmer Services operations and general office functions within the Winnipeg office. This position helps ensure strong customer service delivery, efficient office coordination, and consistent in-office coverage for collaboration and workplace safety.

This is an excellent opportunity for a student seeking hands-on experience in customer service, office administration, and cross-functional teamwork within a professional business environment.

This is a term role from May to August 2026.

Duties and responsibilities

Conduct outbound calls to media subscribers and classifieds customers to support renewals and gather feedback.

Handle inbound inquiries related to subscriptions, billing, account updates, and product information.

Represent GFM professionally in all customer interactions and escalate issues as required.

Maintain accurate and up-to-date customer records in CRM systems.

Assist with day-to-day Farmer Services administrative tasks and workflow steps.

Support internal documentation, data entry, and process tracking.

Help coordinate cross-departmental projects and internal initiatives.

Provide on-site office support to ensure consistent in-office coverage.

Assist with basic reception, courier coordination, and general administrative duties as needed.

Support event planning and preparation activities as required.

Collaborate with internal teams to improve service processes and workflow efficiencies.

Perform other related duties as assigned.