Winter break closure: December 24 at noon to January 2
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Manager, Quick Service, BCT
Overview
True North Sports + Entertainment is looking for a dedicated and passionate leader to join our team.
As part of the Hospitality team, the Manager, Quick Service, BCT will operate under the Director, Quick Service and be a key player at Burton Cummings Theatre as a leader of quick service operations. This leadership role requires a creative and insightful approach to problem-solving, excellent communication skills, and a strong commitment to providing a positive work environment for team members and exceptional guest experiences.
What to be excited for in this role:
Leadership: Support the Director in cultivating a high standard of quick service operations.
Event Execution: Ensure flawless execution of event operations, focusing on efficiency and guest experience.
Systems Implementation: Apply and monitor systems to maintain a supportive work environment dedicated to quality, guest experience, and efficiency.
Team Coordination: Lead and develop the casual quick service team, ensuring adherence to systems and fostering a culture of positivity and excellence.
Operational Management: Assist in overseeing quick service operations, including inventory, procurement, vendor relations, team scheduling, and maintaining standards of cleanliness and compliance.
Guest Engagement: Build relationships with guests to understand their needs and enhance their experience.
Analysis: Support the analysis of operational data to inform improvements and manage the quick service budget, balancing profitability with exceptional guest experience
Qualifications
What we need from you:
3+ years of food service leadership experience in a fast-paced, high-volume hospitality environment.
Understanding of food safety and liquor standards, along with relevant certifications.
Ability to be adaptive and proactive in problem-solving.
Available to work events, including evenings, weekends, and holidays.
Strong leadership skills, with experience in building high-performance teams that focus on positivity and collaboration.
Proficiency in inventory management, staffing, point of sale systems.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and be adept at learning and adapting to new technologies and software as required.
Excellent communication skills, both written and oral. Must be able to communicate effectively with dynamic personalities and stakeholders at all levels, and have a customer-focused, positive attitude.
Demonstrated ability managing and prioritizing multiple projects and competing deadlines; ability to take direction and is self-motivated.
The highest level of personal and professional integrity and ethics.
Strong multitasking skills, and ability to navigate competing demands and managing multiple priorities.
A natural inclination towards hospitality; an innate sense of empathy, a genuine desire to help others, and a knack for making individuals feel welcome.
A deep-seated passion for serving people.
Exceptional ability to work collaboratively, demonstrating reliability, adaptability, and a natural inclination towards positive team dynamics.
Valid class five driver’s license and access to vehicle (as duties may require to be conducted at other venues).
Why you should join us.
We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees’ personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!
To apply for this position, please fill out the online application form below. You will be asked to upload your cover letter and resume at the end of the form. (Combines into one document).
We are Venues | We are People | We are Community
WE ARE TRUE NORTH
Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected]
Closing date: Thursday, December 19, 2024