Programming & Outreach Assistant

DUTIES AND RESPONSIBILITIES:

Work with the Manager of Programming and other Programming Assistants to create and facilitate library programs for all types of library patrons 

Manage program communications and registrations 

Create promotional materials for programs 

Coordinate with regional staff to promote programs and share resources 

Willing to travel to rural branches to help facilitate programming in other locations

Maintain programming statistics

Assist patrons in accessing the collection, including placing requests for patrons, and providing assistance with eResources and electronic devices 

Facilitate the circulation of library material by checking items in and out 

Process registrations and renewals, process payments (fines, memberships, etc.) and assist in maintaining statistics

Notify patrons of Holds over the phone and by email 

Answer public inquiries, including via telephone and email 

Answer reference questions, and perform internet and catalogue searches 

Create and maintain book displays 

Inform patrons of library policies and practices 

Interfile and shelve books and other materials 

Shelf read and perform light cleaning 

QUALIFICATIONS:

Good computer knowledge and proficiency, comfortable using different software

Familiarity with electronic devices

Comfortable learning about and explaining various library eResources and providing assistance to patrons 

Good language skills and ability to follow directions 

Strong interpersonal skills, enjoys interacting with the public, comfortable teaching people of all ages 

Ability to work independently and solve minor problems 

Physically able to do light lifting and cleaning duties