Retail Team Lead

Livingstone Outdoor is a full-service retail store offering equipment and supplies to fulfill any outdoor project needs. As an affiliate of Livingstone Landscaping Ltd., we pride ourselves on our exceptional customer service and outstanding team of employees. We offer a rewarding, friendly environment with great health benefits and competitive wages.

Job Title: Retail Team Lead
Position Type: Full Time; Seasonal (negotiable)
Reports to: Store Manager
Purpose: The Retail Team Lead ensures effective coordination of the retail associate team to achieve excellent customer service. You are also responsible for coordinating team members to ensure the store remains clean and organized. You will act as a liaison between associates, sales representatives, and the store manager to ensure the effective operation of all departments. This position suits individuals with strong interpersonal and leadership skills who can work independently.

Leadership Responsibilities
• Provide exceptional customer service and assistance to anyone entering the Garden Center, Gift Shop, or Greenhouse/Nursery
• Provide ongoing training to members of the retail associates' team
• Ensure the Garden Center remains clean and organized at all teams
• Perform regular spot checks to verify that all products and materials are accurately priced and labeled
• Organize the loading and unloading of equipment or materials
• Able to operate POS systems, phone systems, and handheld radios
• Mediate between the retail associates and management team to address complaints and dissatisfaction
• Have a positive approach to promotions and motivate retail associates at all times
• Support the Store Manager with achieving goals and targets
• Be acquainted and up-to-date on all sales items and procedures to provide accurate information to clients to enhance sales transactions
• Respond to phone calls and in-house radio calls
• Perform product demonstrations to customers
• Supervise opening and closing procedures
• Balance till/pos at the beginning and end of each day
• Manage the alarm system, including setting, disarming, and troubleshooting when needed
• Any other duties as assigned

Qualification Requirements:
• Possess a valid class 5 driver’s license
• Exceptional customer service skills
• Proven leadership abilities
• Possess basic knowledge of landscaping tools, equipment, and supplies
• Excellent computer and phone skills (Microsoft, Excel, POS Systems, etc.)
• Experience handling/balancing till/POS and handling alarm systems
• Excellent organizational, communication, and time management skills
• Display a detail-oriented and customer-focused approach

Experience Requirements:
• Completion of grade 12 or equivalent
• Minimum 2 of leadership experience in a retail store environment
• Experience in an outdoor working environment

Core Competencies:
• Good human relations skills to interact with clients and team members
• Must be service oriented
• Good supervisory skills and ability to problem-solve
• Excellent communication skills to interact effectively with people at all times and in all situations
• Strong leadership skills to effectively guide and manage a team
• Exceptional multitasking and organizational skills
• Good attention to detail
• Ability to work well with others and work well under pressure

Work Conditions:
Physical Conditions:
The duties of the Retail Team Lead are carried out primarily in an outdoor environment.
• Standing at a till using a keyboard and office equipment (daily).
• Uses hands, arms, and shoulders (daily).
• Lifts and move up to 50 lbs. (occasionally).
• Ability to work outside in various weather conditions (occasionally).

Psychological/Stress Conditions:
The Retail Team Lead’s workload and environment do not generally increase employees' emotional or stress levels.
• Interruptions and requests from multiple areas (daily).
• Multitasking (daily).
• Proofreading, repetitive movements such as typing (daily).
• Job demands versus time constraints (daily).
• Periods of intense concentration when meeting deadlines and during peak periods (occasionally).
• Participates in group decision-making and projects (occasionally).

Work Conditions:
The Retail Team Lead works independently and in a team environment.
• Works in a shared and consultative manner with other employees (daily).
• Wide variety of tasks requiring the ability to manage multiple unrelated projects and make independent decisions (daily).
• Self-motivated and quality-driven to perform independent projects (daily).

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are not designed to limit the opportunities for interested candidates but provide the candidates with an understanding of the level of expertise required in this position.

The conditions described are representative of those that an employee must meet to perform the essential functions of the position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Successful candidates must do a Police Information Check (PIC).