Spa Technician

Livingstone Outdoor is a full-service retail store offering equipment and supplies to fulfill any outdoor project needs. As an affiliate of Livingstone Landscaping Ltd., we pride ourselves in our exceptional customer service and outstanding team of employees. We offer a rewarding, friendly environment with great health benefits and competitive wages.

Job Title: Spa Technician
Reports to: Store Manager/Selling Sales Manager
Purpose: This role aims to maintain and enhance our client’s recreational water experience by maintaining their spa investment in a safe and pristine condition. This position requires working outdoors in various weather conditions, doing spa installations, maintenance, repairs, and technical troubleshooting. The ideal person will have a passion for learning, attention to detail, and be a self-starter with good mechanical and troubleshooting skills. You would possess excellent interpersonal/team skills and exceptional customer service skills and work independently and within a team environment.

Responsibilities:
• Follow the delivery process, including loading, installation and return of materials
• Utilize work order specifications to determine layout and installation procedures
• Measure and mark guidelines to be used for installations
• Maintain accurate records of all work performed and parts used
• Provide excellent customer service, including answering customer questions and providing recommendations for spa and hot tub maintenance
• Provide accurate product information (e.g., product features, after-sales services, etc.)
• Provide routine services such as water testing/balancing and filter cleaning
• Maintain working relationships with existing clients to ensure that they continue to receive exceptional customer service
• Perform repairs, maintenance, and installation on spa and hot tub equipment
• Attending to guest requests for hot tub servicing as well as scheduled servicing
• Troubleshoot and diagnose spa equipment issues, such as pump or heater problems.
• Follow safety procedures and guidelines when performing work on spa equipment
• Stay up-to-date with industry trends and new technology related to spa equipment
• Represent the Livingstone Outdoor brand
• Provide relief as a Forklift Operator when required (holiday, sick time coverage, no forklift operator, etc.)
• Operate the Loader or Skid Steer, on occasion, as relief
• Assist with deliveries of various materials, goods, etc.
• Other duties as assigned

Qualification & Experience Requirements
• Prior experience in spa or hot tub repair, installation of maintenance, an asset
• Knowledge of electrical and plumbing systems related to spa/hot tub equipment
• Ability to read and interpret technical manuals and schematics
• Possess a valid Class 5F Driver’s license
• Class 3A Driver’s license, an asset
• Ability to travel to outside communities
• Familiarity and experience with social media strategies and platforms
• Certified in Forklift operations, an asset

Core Competencies:
• Excellent interpersonal skills
• Good verbal and written communication, capable of building trusting relationships
• Attention to detail
• Excellent organizational and problem-solving skills
• Flexibility to work various shifts
• Ability to perform in fast-paced environments
• Strong problem-solving and critical-thinking skills
• Excellent customer service skills
• Ability to lift and move heavy equipment

Physical Conditions:
The duties of the Hot Tub Installer/Servicing Technician are carried out primarily in an outdoor environment, including site visits, etc.
• Uses hands, arms, and shoulders(daily).
• Prepared to lift and move heavy loads
• Ability to cross on uneven ground when doing site visits (daily).
• Ability to work outside when doing site visits (daily)
• Standing, kneeling, crouching, for prolonged periods

Psychological/Stress Conditions:
The Hot Tub Installer/Servicing Technician’s position, workload and environment do not generally increase employee emotional or stress levels.
• Interruptions and requests from multiple areas (daily).
• Multitasking (daily).
• Job demands versus time constraints (daily).
• Periods of intense concentration when meeting deadlines and during peak periods (occasionally).
• Participates in group decision-making and projects (occasionally).

Work Conditions:
The Hot Tub Installer/Servicing Technician works independently and in a team environment.
• Works in a shared and consultative manner with other employees (daily).
• Wide variety of tasks requiring the ability to manage multiple unrelated projects and make independent decisions (daily).
• Self-motivated and quality-driven to perform independent projects (daily).

Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are not intended to limit the opportunities for interested candidates but to provide the candidates with an understanding of the level of expertise required in this position.

The conditions described are representative of those that an employee must meet to perform the essential functions of the position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Successful candidates must do a Police Information Check (PIC).