Support Coordinator

The YMCA Summer Work Student Exchange is a national exchange program coordinated by the YMCA and funded by the Department of Canadian Heritage. For six weeks over the summer, 16- and 17-year-old Canadian youth travel to another province where they stay with a local host, hold a paid job, practice their second official language and participate in weekly program activities.

Support Coordinators act as Team Leads for the program in their region. This includes the pre-program period where Support Coordinators assist in the staff hiring process for Local Coordinators, promote the program to youth, support the interview and selection process for participants and connect with community partners for job placements. Once the exchange starts, Support Coordinators lead their local team to support youth in navigating their new environment and deliver program of activities.

Support Coordinators must be full-time post-secondary students. Successful candidates will have had previous experience working with youth and/or experiential education programs, possess strong communication, customer service and organizational skills, and be highly reliable individuals. They will have insight into Canada’s diversity and value an active approach to social inclusion.

In this role, you will:

Support the hiring and training process for Local Coordinators and provide ongoing leadership to the local team.

Promote the program in communities and support the selection of youth participants, host families and employment partners.

Support Local Coordinators to safely plan and deliver of program activities, inline with program objectives, including managing activity budgets.

Act as a bridge between the Regional Coordinator and the Local Coordinators; including monitoring compliance with program policies and objectives.

Build positive relationships with youth exchange participants, host families, employers, and other local community partners; visit program sites during the exchange period and respond to conflict and emergencies as they arise.

Support participant travel between provinces, including travelling with participants to their host community or providing logistical support at departure points.

Write a comprehensive report at the end of the summer summarizing the program’s results.

Fulfill administrative duties in a timely manner including promotional tracking, case noting, incident reporting, expense claim tracking, file documentation and more.

Support Coordinators may be required to assume the role of Local Coordinator certain situations.

Perform other duties as assigned.

Mandatory Training and scheduled work days

Three mandatory training sessions will take place. The first will occur in mid-January. The second session will take place over a weekend in early March and the third in late April/early May. Exact dates will be confirmed at the time of interviewing.

Trainings are held in-person and may require travel within Canada for two to four days, all costs related to travel and training are paid for by the YMCA.

All Support Coordinators are also required to work full-time during business hours the first week of June, and are required to be available on June 28 and August 9 during travel days.

Location, Period of Employment, and Salary:

Positions are available throughout Canada. Support Coordinators must live within their assigned region.

Support Coordinators will work 15 hours/week from January 12 to April 26, increasing to 24 hours/week from April 27 to May 31, and then 37.5 hours/week (full-time) from June 1 until August 16. The starting salary is $21.10 per hour.

Application deadline: November 3, 2024
For more information and to apply visit: https://swse.ymcagta.org/work-for-us

Why work for the YMCA?
The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.
Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020–2025 strategic plan, Ignite the Light, which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.
The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.
If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.
In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required.
The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.