Telecom Support Analyst

Telecom Support Analyst (IT-01)
Successful completion of an acceptable post-secondary educational program in computer science, information technology (IT), information management (IM) or another specialty relevant to the position to be staffed.
You will be required to submit proof of education (i.e. degree, diploma, and/or transcripts).
Work environment
Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver e-mail, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.
At SSC, we are building an environment that doesn't just offer jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.
The selected person will benefit from a hybrid and flexible of work arrangements.
You will have access to one of the best career growth & benefits programs. A winning program in an exiting, ever changing IT world.
In order to be considered, your application must clearly explain how you meet the following (essential qualifications)
You must meet all essential qualifications in order to obtain an appointment to a position. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification within your application. We can't make any assumptions about your experience. Simply saying you have the required essential qualifications (education and experience) or listing your current duties is not enough. Provide concrete and detailed examples that clearly explain where, when, and how you gained the necessary experience. Failing to do so could result in your application being rejected.

EDUCATION
Successful completion of an acceptable post-secondary educational program in computer science, information technology (IT), Telecommunications or another specialty relevant to the position to be staffed.

EXPERIENCE
Knowledge of one or multiple practices for Networks and Telecommunication Infrastructure Operations.
Example:
Provide support and maintaining network connectivity (VOIP/PBX/Centrex/LAN) .
Provide technical support to IT infrastructure clients experiencing difficulties with LAN/MAN/WAN/VOIP services and cabling.
Investigates, determines and documents problems experienced and action taken to address client difficulties and refers problems to the next level of support as required.
Analyze IT requirements and participates in the development, upgrade and maintenance of infrastructure systems to ensure data delivery.
Design IT solutions as well as logical and technical specifications.
Develop and implement communication and network solutions, as well as system enhancements.
Knowledge of technology infrastructure, systems configuration and administration, various operating systems, network systems and hardware/software analysis techniques, to provide solutions to various problems including the installation and/or repair of hardware.

OTHER INFORMATION
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity: https://www.canada.ca/en/public-service-commission/jobs/services/gc-job…